How human insights can elevate UX measurement and help you make more informed decisions
Discover why quantifying and benchmarking your products’ experience is key to connecting user experience research to business outcomes and demonstrating ROI
Learn how to quantify your product experience and connect UX research to business outcomes
RegisterIn this webinar learn how to measure your user experience performance and how this measurement can be used at an Executive level to make more informed, strategic decisions based on long-term trends and competitive insight.
Finding a consistent, comparable way to measure UX across studies, products and business units, and building consensus across your organization is critical for securing executive buy-in for CX initiatives.
In this session, attendees will learn how to quantify a product’s user experience, compare them with market competitors, and track them over time.
Attendees will also hear examples from UserTesting customers that are not only able to quantify their UX but use these benchmarks to elevate UX research to board level discussions and make better strategic decisions for their business.
Key Takeaways:
- Learn how to quantify and benchmark UX in a way that goes beyond NPS and CSAT scores.
- Get practical insights on how to implement these methods to improve overall customer experience.
- Understand how these methods can be used at an executive level to make more informed decisions and drive better business outcomes.
Speakers
Dana Bishop
VP of UX Research
UserTesting
Caroline Vize
Director of UX Research
UserTesting
Sponsored by
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