UserZoom is the global leader in Online User Experience Research and Remote Usability Testing. We help businesses cost-effectively test, measure and improve User Experience and increase conversion rates of Web-based products and Mobile Apps.
The benefits of good UX Design and Usability are many and the ROI is high. However, designing excellent customer experiences is not an easy task and user testing has become a critical aspect of User Centered-Design and Software Development. That’s why we’ve developed a feature-rich, cost-effective SaaS (Software as a Service) solution for online UX research and testing. It’s used by highly demanding UX Professionals and Online Marketers around the world.
5 things to know about us:
1. Our pitch
We offer an all-in-one, feature-rich Online Research Platform for User Experience and Customer Experience Professionals at mid to large companies. We help zoom in on the UX of both websites and mobile apps, providing unique data that leads to better design and, ultimately, increased ROI.
2. All-in-One – what does that mean?
Yes, our platform is like a Swiss Army Knife for Online UX Research. If you look at our research capabilities and features, we can confidently say that we offer the most versatile and comprehensive on-demand solution for User Experience research in the market.
3. Mad about UX.
What this actually means is that we’re focused. We carefully select the research capabilities and features we build with one goal in mind: Help our customers better understand online behavior and measure quality of the online experience.
4. Mad about Customer Service.
Yes, we’re mostly a software company, but we really understand this is a people’s business. Our customers often need help and we go the extra mile to help them be productive and successful. In other words, at UZ Customer Service is as important as features and a huge part of our brand value proposition.
5. Since when and where?
In business since 2001, have offices in Silicon Valley (CA), Barcelona (Spain), Manchester (UK) and Munich (Germany)
Why did we start UserZoom?
Coming from a User-centered Design and usability research background, UserZoom’s founders clearly understand the value of online user experience and usability research. UserZoom’s technology is the result of identifying that many of the traditional research methods (such as in-person usability testing, focus groups, web analytics or online surveys) were simply not enough in today’s highly competitive online marketplace. We decided new technologies and the use of the Internet could help take user experience research a step further.
Today we have accomplished our goal by providing the most sophisticated and comprehensive solution for online UX research in the market. We are proud to say that, thanks to our solution, UX and Marketing professionals from top global brands around the world are able to better manage customer experience, save money and time on research, and increase overall ROI.