User Xperience Scorecards
Basic definition
'You cannot manage what you cannot measure', said by Norton & Kaplan in 1992. Our User Xperience Scorecard (UXS) offers web senior management a continuous customer experience measurement system, which helps them better manage online customer experience.
The UXS periodically provides our clients with key usability and user experience metrics. This information is collected from hundreds of real users who perform the most important tasks on your website. The data is automatically exported to a client extranet for easy access, 24/7.
It's also a perfect complement to web analytics suites, which lack the depth and cannot provide the answers to WHY users do what they do, or why they abandon a page. UXS lets you analyze how effectiveness, efficiency and satisfaction ratios actually evolve over time and provide the necessary information to correct or improve a negative indicator.
See some examples of the results 
