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More content about remote usability testing

Tue, 08/31/2010, News, Events & Articles, admin

There are a bunch of articles being written about remote (or online) user research recently. It's clearly a sign that this methodology is quickly becoming more and more popular. Here's a few examples:

Creative Ways to Use Unmoderated User Research, by Demetrius Madrigal and Bryan McClain, UX Matters 

How to Shop for Unmoderated Usability Testing Tools, by Bill Albert, Johnny Holland Magazine

Beyond the Usability Lab with Bill Albert, Podcast from Information & Design

Webinar: Combining Lab and Online Usability Testing: Lessons Learned

Thu, 05/06/2010, Webinars, admin

 How does one pair online usability testing with lab usability testing?  On May 6th, 2010, UserZoom joined forces with Bentley University’s Design and Usability Center to present how online, unmoderated usability testing can be combined with lab usability testing to produce rich, actionable results. We examined Amazon’s e-commerce grocery store and compared the results of each method to reveal the secrets and lessons we have learned.

You can also download the slides from Slideshare!

Debunking the Myths of Online Usability Testing

Tue, 04/20/2010, News, Events & Articles, admin

 Bill Albert's motivation for this article is to help UX researchers keep an open mind about online usability testing. There are some researchers who have been using this approach for years and find it useful (in certain situations). Others are new to it, and wanting to learn more about its strength and limitations. Finally, some UX researchers have already formed an opinion about online usability testing, and deemed it not useful for a variety of (unfounded) reasons. He hopes by exposing these myths, we (as a UX community) can evaluate this tool based on its actual merits. 

Books on remote / online usability testing

Wed, 03/17/2010, News, Events & Articles, admin

Here are 3 interesting books dedicated 100% to the hot topic for 2010: Remote Usability Testing.

They all offer an excellent guide for UX Pros who want to take UX research to another level. We definitely recommend them all!

Remote Research: Real Users, Real Time, Real Research

Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics

 Beyond the Usability Lab: Conducting Large-scale Online User Experience Studies