Voice of Customer Solution
Give your visitors a voice!
Who are the users that visit your website?
Why do they visit?
Are they able to navigate successfully?
Would they recommend it to others?
You can survey real visitors AFTER their interaction with your website and determine just how successful you site really is.
How Does It Work?
Our VoC solution allows you to run True Intent Studies. All you need to do is place a javascript code (our tool generates it for you) in the page where you want to intercept visitors. Visitors see an invitation and can volunteer to participate (see video clip up above).
These type of studies can be conducted in short periods of time, over the course of a week or two, conducted quarterly and/or per design change, or on a yearly basis. They can be used to capture traffic on high volume days (such as a major holidays) and gather information on the differences in satisfaction according to the day the site is hit.
Finally, they can be used to target specific areas of your site that may have high traffic volume and are critical to your business needs.
What Do You Get?
UserZoom gives you insight and answers that will make your website better. You get real qualitative data that can make a difference to your ROI.
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Obtain valuable statistics about who your users are and what they want from your website |
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Find out if they leave the site having accomplished their goals |
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Analyze whether their online experience is satisfactory or not |
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Get the Net Promoter Score: Know if users would recommend your site to others |