UX Battle of the Week: American Eagle vs Abercrombie & Fitch
The Competitive UX Benchmark Study
UserZoom ran a quick competitive UX benchmark study between American Eagle and Abercrombie & Fitch, some of the largest retailers, to see how users experienced navigational and core tasks, as well as how they rated their overall experience on these websites.
We ran an unmoderated remote benchmark study with 60 in-the-wild users on their own devices over the course of a single day, and collected both quantitative and qualitative feedback.
Participants were equally divided so that 30 went to each site, and completed several tasks in order to test and measure the design of the homepage, the website’s structure, and gather usability metrics for each site.
We also measured users feelings about the brand before and after their experience with the site, as well as their likelihood to recommend the site to friends, family and colleagues.
Here is a sample of the benchmark:
First impressions are lasting impressions
We showed all 60 participants static images of the homepage of American Eagle and Abercrombie & Fitch and asked them to choose which site they associated with several UX attributes.
American Eagle was seen as being Overwhelming (55%). The category they fared the least well in was being seen as Informational (27%).
Abercrombie & Fitch was a clear favorite for this group of participants. They fared the most favorably in the Informational (73%) category, followed by being seen as Helpful (58%).
Want to see the rest? Download the battle to find out who won!
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