Case Studies

Ryanair

The airline’s plan is to turn its website — which attracts 50M hits a month — into an online travel platform.

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Case Studies

Hertfordshire County Council

UserZoom provides the platform for the organization to conduct more frequent testing, on a larger scale, continuously throughout the design process.

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Case Studies

Debenhams

Debenhams turned to UserZoom as a research partner that could help it deliver large scale quantitative insight from remote user testing.

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Case Studies

Lenovo

With UserZoom, Lenovo was able to get a holistic view of their customer journey from researching a product to post purchase support. By utilizing the video data and open data, UserZoom was able to uncover not only what happened during the journey but also why.

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Case Studies

RS Components

RS selected UserZoom because of its innovative range of services, which matched the company’s current needs and future functional development, especially remote customer testing.

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Case Studies

Shop Direct

Shop Direct was able to identify significant usability issues and potential failure rates on both designs, leading to a final validated solution to be rolled out across all brands.

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Case Studies

Monster

UserZoom helped Monster build a better user experience using large sample sizes across different markets, identifying opportunities for improvement in a very short period and capturing longitudinal metrics to demonstrate improvement over time.

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Case Studies

BUPA

Deployment of UserZoom has empowered Bupa with the ability to plan development 6 months in advance informed by solid and robust quantitative and qualitative data.

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Case Studies

PayPal

Paypal’s research team uses multiple research methods to provide a complete story about the customer experience and to gain credibility with their decision makers.

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Case Studies

Fortune 50 Healthcare Benefits Provider

Unmoderated Remote Usability Testing with UserZoom helped the customer team to discover many factors that resonated most effectively with the customer’s buyers.

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