CUSTOMER SUCCESS

Pave an exceptional journey

With Customer On-Boarding, We’re Crafting The Liftoff

Crucial To Your Immediate Results

At UserZoom we understand what it means to partner with our clients for mutual success. This is why we have worked hard to develop a comprehensive on-boarding program for our clients in order to get them up and running as soon as possible – because purchasing the right solution is only the first step.

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Customer Success Team

Upon inception, clients are immediately introduced to their Customer Success Team to get exceptional training and support right off the bat. We’ve carefully selected our talent to extend your team with highly experienced individuals who have several hundred hours of industry experience, and include several PhD’s in HFI (Human Factors Interaction).

24/7 Support

One of the most appreciated aspects of our brand value proposition is the outstanding support we offer on top of the access to our cutting-edge technology. We have a multilingual team that offers premier support when you need it. You can submit a ticket, chat with an agent online or simply give us a call. We’re here to help you along the way.

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We empower

50%

of the Fortune 100

Over

28,000

customer studies launched

More than

3,000,000

participant completes

Meet Our Customers

Who UserZoom Helps

UX Researchers

UX is an iterative process where user research is the heart and soul of every project. This is why UserZoom offers all the research features you need in one research platform.

UX Designers

User-Centered Design requires focusing and combining a variety of research findings. To deliver great results, you need a flexible research solution that adapts to your needs.

CX Managers

UserZoom offers a powerful solution that has a variety of quantitative and qualitative research techniques to help you identify what drives your customer’s attitudes and behavior.

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