Originally developed by Kate Towsey of Atlassian, a ResearchOps program manages the people and process side of user research. It runs alongside other operations teams—like DesignOps and DevOps.
The goal is to make user research activities easier, more consistent, and provide a centralized approach to customer and user insight, to help you make better design and product decisions, faster.
In the following infographic, we highlight the four major steps involved in launching a ResearchOps program. (You can also download the high-res PDF here)
Read our latest ebook on how ResearchOps can benefit your company by improving UX workflow and reporting.