UX Battle of the Week: Turbo Tax vs H&R Block
We ran a quick UX benchmark study between Turbo Tax and H&R Block to see how their online experience compared. Here are the results.Find out who won!
It can be an adjustment if you’re transitioning from a traditional Waterfall culture to Agile. There are, however, some logistical and team adjustments you can make to more easily incorporate UX research in an Agile environment. I’ve found taking advantage of Agile’s focus on collaboration between cross functional team members can actually maximize the impact UX research is able to have across the board.
As Agile UX teams are able to figure out how to fit research into sprints, making sure the data collected gets appropriately analyzed and then actually used can still be troublesome. In this series, we’ll discuss challenges of integrating UX research into sprints and some strategies to overcome those struggles.
We recently ran a webinar with Leah Kaufman of Lenovo, where Leah gave tips to practitioners looking for help to get stakeholders involved in UX research. During the Q&A portion we had quite a few folks write in their questions and ran out of time to answer everyone’s. We gathered all the questions and Leah was kind enough to answer the one’s we weren’t able to during the webinar, along with the ones she did answer in case you weren’t able to attend.
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Here’s the truth…When people are so vehemently opposed to doing research, it’ll be hard to get anyone to change their mind. So what should you do? How can you approach trying to get your boss, stakeholders, team, or client to buy into doing more user research? I suggest that you treat the problem of people not wanting to do research like a UX problem you’re solving. Here are 4 tips to help you on your way.
Hear the story about how UserZoom has collaborated with its customers to redesign its own UX to support these evolving needs. Discover why B2B apps need to provide the same A+ experiences as B2C apps, and more!
Most executives are bombarded with KPIs and Dashboards on a daily basis, so good leaders have learned to focus on a few KPIs that really matter. It’s all about figuring out which needles need to be moved and what moves those needles.
Delivering great user experience is a cross-functional effort (to say the least) and the strategic integration of UX throughout the organization can provide significant value to many more key stakeholders. Understanding who those stakeholders are and what makes them tick is essential to this partnership.
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We ran a quick UX benchmark study between Teleflora and 1-800-Flowers to see how their online experience compared for the Valentine’s flower rush. Here are the results.
It’s that time of the year again, when a community of like-minded professionals and enthusiasts who share the common goal of practicing, learning, teaching and shaping the future of information architecture share our thoughts, ideas, and work within an open and welcoming environment.
We ran a quick UX benchmark study on Instacart to see how their online experience fared when a grocery need arises and no one wants to be the one to miss out. Here are the results.