In the retail industry, it´s very important that we understand how our customers are using our website & being able to action that.
UserZoom offers a mobile testing solution, which allows you to run task-based usability studies on mobile devices. Obtain quantitative and qualitative data from participants using their own smartphone or tablet.
Obtain Results Quickly
Run small tests throughout the development process. Fits well with the Agile methodology.
Manage your Budget
Save the amount you usually invest in a moderator and lab. Run tests faster than traditional in-lab studies.
Real User Context
At home or on the go, users can perform tasks on their own mobile device in their natural contexts.
Test Prototypes and Live Websites
Perform task-based studies to test and optimize mobile website prototypes before their final development phase in user’s natural context.
Conduct UX Benchmarking
Benchmark your own mobile site over time or analyze how you perform in comparison to your competition.
Improve the Multi-Device Experience
Run the same test on different mobile devices to identify the differences in users’ mobile experiences.
Conduct International Research
Since no moderation is required, you can test with users no matter where they are, as long as they have access to the Internet.
(success, error, abandonment and timeout)
User Facial Expressions,
Audio Feedback & Screen Recording
(time on task and number of clicks)
User Satisfaction Rates
1 Create a StudyBuild a study with tasks for users to perform. Use logic and conditions to manage follow-up questions.
2 Invite ParticipantsInvite users via email, social media or a panel. Participants install a UserZoom Survey App to start the study. See one of the participants take a study.
3 Analyze ResultsObtain automatically generated data with graphs, user videos and session recordings. Filtering options make your analysis easy and efficient.
Quant. and Qual. Data
Collect quantitative (UX metrics) and qualitative (user videos) data in one study.
Validate task success by question, time or URL.
Make each user do only one randomly selected task to limit the length of the study.
Sample Quality Control
Exclude speeders and cheaters from your study.
17 Languages Supported
Conduct international research with our localized interface.
Advanced Logic and Conditions
Build a highly flexible study skipping users past unnecessary questions.