Webinars

Webinar: Hotel Industry UX Benchmark Study

Mon, 06/07/2010, Webinars

In the following video you can see the webinar presentation, including highlight results of the study.

Also, you can see the slideshare presentation. By the way, if you would like to obtain more detailed results, please contact us.

Webinar: Combining Lab and Online Usability Testing: Lessons Learned

Thu, 05/06/2010, Webinars

 How does one pair online usability testing with lab usability testing?  On May 6th, 2010, UserZoom joined forces with Bentley University’s Design and Usability Center to present how online, unmoderated usability testing can be combined with lab usability testing to produce rich, actionable results. We examined Amazon’s e-commerce grocery store and compared the results of each method to reveal the secrets and lessons we have learned.

You can also download the slides from Slideshare!

Webinar: UK Insurance Industry Benchmark Study

Mon, 05/03/2010, Webinars

On April 29th, 2010, UserZoom teamed up with Europe’s leading UX Consulting company, Foviance, to bring you the latest results of our Insurance industry UX benchmark study.  We will be comparing highly-competitive UK insurance giants, Direct Line, AXA Direct, Aviva, and Legal & General, to examine how their customers perceive online user experiences.

Upcoming Webinars not to miss!

Thu, 04/01/2010, Webinars

We'll be hosting two new complimentary Webinars that you should not miss:  1. UK Insurance Industry Benchmark Study and 2. Combining Lab and Online Usability Testing: Lessons Learned

How to conduct Web Customer Experience Benchmarking (Webinar)

Fri, 03/12/2010, Webinars

You can't manage what you can't measure, so... How do you actually measure user experience?
Join us and Key Lime Interactive, a UX Consulting firm, to discover what, why, and how to conduct website user experience & usability benchmarking in this complimentary webinar, February 25th from 9:30am - 10:30am PST.

You'll learn how to effectively measure the quality of a website's user experience across various competitors, within one industry, across time, using an online quantitative research methodology commonly referred to as "unmoderated remote usability testing." 

Searching for People Online (Webinar)

Thu, 03/11/2010, Webinars

 Here are the results of our recent study about how people search online. We dive into this complex world of searching for people, which has become quite a hot topic thanks to the popularity of social networking websites

Online Healthcare Usability Study (Webinar)

Wed, 03/10/2010, Webinars