UX research, done right

With our UX Insights System you can dig deeper, faster to deliver exceptional digital experiences.

Trusted by experience-leading brands across the globe

2,000+ digital innovators, disrupters and transformers choose UserZoom to design and build better digital experiences for their customers.

The world's first UX Insights System

Exceptional digital experiences that drive measurable ROI need quality insights throughout product development. That's why UserZoom brings together mixed-method research capabilities, world-class UX consultancy, a sophisticated participant recruitment engine, and the measurement and reporting tools necessary to demonstrate business impact.

Mixed-method research

Get accurate, actionable insights from the right blend of methods, all on one platform

Participant recruitment

Fast and flexible access to more than 120 million vetted participants worldwide

Measure user experience

Demonstrate impact with meaningful UX measurement over time or vs. competitors

UX research consultancy

Our global team of research experts are with you every step of the way

PLATFORM

Get the right insights

Multi-method testing

Uncover opportunities with video-based interviewing and validate designs at scale with behavioral and attitudinal data from click tests, card sorts, tree tests, and surveys.

Insights on a global scale

Get quality insights faster from users anywhere around the world with our remote moderated and unmoderated testing capabilities.

Industry-leading security

UserZoom exceeds industry standards for security and confidentiality. Our UX research solution is both SOC2 Type I and SOC2 Type II compliant.

RECRUITMENT

Find the right participants

Quality participants at scale

Select the right target audience from our global panel of 120m vetted research participants directly from the platform. Or have the flexibility to recruit as many of your own customers as you need.

Find the right sample size

Ensure quality insight by recruiting the right number of participants for rapid qualitative testing and make confident, data-driven decisions based on quantitative data from higher sample sizes.

Save time and effort

Avoid time-consuming admin with automated participant recruitment for usability studies, along with automated session scheduling and incentive handling.

ANALYSIS

Make the right decision

Fast decision-making with automated insight

No matter the research method you choose to inform decision-making, UserZoom's automated reporting makes it fast and efficient to review and share key insights.

Quickly understand what customers think and feel

Fast access to qualitative insight with automatic video transcriptions, synced playback and search, and quantify insights with NPS, trust and ease-of-use scores.   

Get clear, actionable data on how customers behave

Automatically get behavioral data on task success rates, time on task, and visual heatmaps. Share this easily understood data with stakeholders to confidently inform design decisions.

UX RESEARCH SERVICES

Get the right support

Advance your UX research practice

We partner with you, across the entire journey, to advance your UX research practice and make an impact.

Run impactful research at any scale or pace

UserZoom’s research experts meet you where you are to deliver instructor-led UX training designed to meet your goals and your roles.

Your UX research, delivered by our experts

We can augment your team with ongoing support from one of our researchers, or deliver project-based research from start to finish.

Hit the ground running

UserZoom’s comprehensive guide to planning, launching, managing, and analyzing UX research gives you all you need to know about creating experiences your users will love.

"UserZoom is the high-performance supercar of research platforms. And you're just an incredible partner too. People are excited to use the tool and then they're also excited to get to talk to your UX research experts."

John Wyatt

UX Leader, Global Technology Company

“With remote unmoderated research from UserZoom, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data.”

Deborah Torres

UX Researcher, PayPal

“The combination of both rapid and qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders.”

Martin Hicks

Senior Researcher, Lloyds Bank

Get the insights you need to fuel exceptional user experiences