In her previous role at UserZoom, Clara was one of the first members of the UZ Professional Services team. She is now a Sr. UX Researcher at Change Healthcare. Alongside her UX book collection, Clara has a small collection of cookbooks from different countries. Clara grew up in Hong Kong, has lived in several countries, and developed a taste for global cuisine with a different dish at her table every week.
A guide to webform testing best practice
Think about the last time you had to sign up for an account online to buy a new pair of shoes, or you had to renew your license at the DMV online. Most likely, you used a web form to engage with these websites. Online…
How to Measure User Expectations for Product Features
Are users getting what they expected out of the product? This is something a lot of companies want to know the answer to, which is why it’s not uncommon to see this question in a script: “Does this feature work the way you expected it to?” It’s a…
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