Ryan has over 20 years of experience with product design and technology. Over the last ten years, he has been dedicated to customer experience and people-centered design efforts by leading and delivering human-centered design products, services, strategies, and organizations that meet consumer needs while creating business value. Most recently, he was the Director of User Experience for UPMC Health Plan, where he led a full-stack UX team and managed design and research efforts for over 12 digital products.

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