I provide UX/CX leadership by making substantive contributions to products and services that deliver exceptional end-to-end experiences. Strengths include strategy development, actionable research, design thinking, team building, and establishing trusted relationships with diverse stakeholders.
Eight expert tips for transitioning from in-lab to remote user research
Mary Luong, Ph.D, offers some best practice advice on how researchers who are used to in-lab, in-person UX research can transition to remote, while still remaining user-centric. The following tips are taken from our latest on-demand webinar, where Mary Luong, Sr. Director, Research Partner, discusses…
How to get actionable insights with UserZoom card sorts
Actionable insights rarely come from a single source of data, and card sorts are no exception. While technology enables more types of data to be collected from card sorts, the data is still, arguably, singular in nature.
How to extract UX insights from videos faster: four expert tips
Join UserZoom’s Senior Director of User Research, Mary Luong, Ph.D. as she details four ways in which UserZoom can help speed up your video analysis, including a look at our brand new Video Transcripts feature.