Natalie has been working and researching at the intersection of business strategy, technology, social sciences, and design for nearly fifteen years. She currently manages two User Experience teams (one in Engineering and one in consulting) at a professional services firm based in Evanston, Illinois. Natalie has a Masters in Whole System Design, and both a Masters and a PhD in Anthropology. However, she has been working in the business world (mostly in the software industry) since her undergraduate degree; those work experiences have had a significant influence on her, how she sees the world, and what she writes about. You can follow her on Twitter.
A New UX Maturity Model
For at least ten years now I have been collecting UX and CX Maturity Models. I’ve never really been completely satisfied with the ones I’ve found, and the main reason has been that I felt that the framework and level of detail was not appropriate for the executives with whom I’m engaging with regularly. So this year I finally decided to write my own.
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