Paul has been improving user and customer experiences for over ten years, helping clients such as Flogas and Screwfix make more money online. With a comprehensive skill set in both design and development, he understands deeply every single aspect of purchase flows and user journeys.
Customer Experience (CX) strategies that keep customers coming back, again and again
The last thing you want is for every ecommerce purchase to be a one-off. Even with a satisfying and efficient sales process, customer retention is something you have to work at. If Google search volumes are an indication, ‘customer retention’ is more prominent in the…