ING Spain – Aligning Customer & Business Goals
Due to the complexity of maintaining an outstanding and evolving digital banking experience, the UX team at ING Spain turned to UserZoom to help investigate, identify, and provide solutions to their needs. Download the full case study to learn more about how UserZoom is able to support ING in aligning their goals of their customers with the goals of their business.
Hertfordshire County Council: Testing Continuously During Design – UX case study
UserZoom provides the platform for the organization to conduct more frequent testing, on a larger scale, continuously throughout the design process.
Debenhams: Delivering Large Scale Quantitative Insight – UX case study
Debenhams turned to UserZoom as a research partner that could help it deliver large scale quantitative insight from remote user testing.
Lenovo: Evaluating The End-to-End Customer Journey – UX case study
With UserZoom, Lenovo was able to get a holistic view of their customer journey from researching a product to post purchase support. By utilizing the video data and open data, UserZoom was able to uncover not only what happened during the journey but also why.
RS Components: Increasing Conversions Through Rich Customer Insight – UserZoom
RS selected UserZoom because of its innovative range of services, which matched the company’s current needs and future functional development, especially remote customer testing.
Shop Direct: Identifying Usability Issues Early – UX case study
Shop Direct was able to identify significant usability issues and potential failure rates on both designs, leading to a final validated solution to be rolled out across all brands.
Monster: Measuring User Satisfaction In Different Markets – UX case study
UserZoom helped Monster build a better user experience using large sample sizes across different markets, identifying opportunities for improvement in a very short period and capturing longitudinal metrics to demonstrate improvement over time.
BUPA Plans Ahead Using Quantitative & Qualitative Data – UX Case Study
Deployment of UserZoom has empowered Bupa with the ability to plan development 6 months in advance informed by solid and robust quantitative and qualitative data.
PayPal: Increasing Credibility & Confidence With Multiple Research Methods – UX case study
Paypal’s research team uses multiple research methods to provide a complete story about the customer experience and to gain credibility with their decision makers.