UX Podcast – Mixed Methods

Are you a fan of UX? Do you enjoy podcasts? Then we have a treat for you - the Mixed Methods podcast season 2 is about to start this week! We recently got the chance to talk with Aryel Cianflone, the host of Mixed Methods, about what's in store for listeners this season.

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The Importance of Accessibility Testing

Today, there are many things to consider when designing digital products. A delightful experience and great usability are rocketing to the top of the list as more and more companies understand that experience is a key differentiator for the modern consumer. There is, however, one critical area that can sometimes be overlooked: accessibility for people with various disabilities.

A New UX Maturity Model

For at least ten years now I have been collecting UX and CX Maturity Models. I’ve never really been completely satisfied with the ones I’ve found, and the main reason has been that I felt that the framework and level of detail was not appropriate for the executives with whom I’m engaging with regularly. So this year I finally decided to write my own.

Does conversation hurt or help Chatbot UX?

This article explores when conversation benefits and when conversation hurts chatbot UX. I walk through case studies for both sides of the argument and compare divergent opinions from Ted Livingston, CEO of Kik, who advises bot makers to deprioritize open-ended chat, and Steve Worswick, the creator of “the most human chatbot,” who encourages developers to invest in truly conversational experiences.

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