Category: UX Benchmarking

What Can You UX Benchmark?

Manage every stage of the customer journey In our previous post we highlighted the benefits of UX benchmarking, and why executives should be vocal advocates of measuring and monitoring usability KPIs. While we mentioned that KPIs could be measured via a UX benchmark on sites and…

Battle of the Week: Box vs OneDrive Part II

UserZoom ran a task-based benchmark study between Box and Microsoft’s OneDrive to compare the experience of finding information online. In the end, Box’s users were twice as likely to recommend the site than OneDrive’s users. Want to know why? Take a closer look at the benchmark companion piece to find out.