MoneySuperMarket – Triangulating Research With Multivariate Testing

UserZoom provides the platform for the organization to conduct more frequent testing, on a larger scale, continuously throughout the design process.

Debenhams turned to UserZoom as a research partner that could help it deliver large scale quantitative insight from remote user testing.

With UserZoom, Lenovo was able to get a holistic view of their customer journey from researching a product to post purchase support. By utilizing the video data and open data, UserZoom was able to uncover not only what happened during the journey but also why.

RS selected UserZoom because of its innovative range of services, which matched the company’s current needs and future functional development, especially remote customer testing.

Shop Direct was able to identify significant usability issues and potential failure rates on both designs, leading to a final validated solution to be rolled out across all brands.

UserZoom helped Monster build a better user experience using large sample sizes across different markets, identifying opportunities for improvement in a very short period and capturing longitudinal metrics to demonstrate improvement over time.

Deployment of UserZoom has empowered Bupa with the ability to plan development 6 months in advance informed by solid and robust quantitative and qualitative data.

Paypal’s research team uses multiple research methods to provide a complete story about the customer experience and to gain credibility with their decision makers.