What is a customer journey map and why do you need one?

What does a customer journey map look like? What does it consist of? What are the benefits? How can it help your organisation focus on…

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How to create a VoC & Analytics Programme

Client Services Direct of UserZoom, Kim Oslob, provides some tips on creating a great Voice of the Customer VoC and Analytics implementation followed by a step-by-step HOW-TO: WHAT: UserZoom’s Voice of Customer (VoC) solution combines a handful of ways to capture exactly what users think…