Six predictions for the UX and CX industries in 2020

As we wrap up another thrilling and fast-paced year in the life of the experience industry, it’s time to take a quick breath, take stock…

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Lee Duddell, Senior Director of UX Research, on ‘Common mistakes rookies make when testing (and how to overcome them)’

Lee Duddell, UserZoom’s Senior Director of UX Research, reveals some of the mistakes that newbies make when they’re running tests for the first time and how they can avoid them.  In the following video and transcript of his talk at BetterUX London 2019, Lee takes…

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