Retail UX in 2020: the impact of changing consumer behavior

Covid-19 has put online retailers under huge and unexpected pressure. Some have seen demand drop off dramatically while others have experienced spikes in traffic normally…

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21 expert opinions on ecommerce checkout UX

To celebrate the release of our latest Ecommerce UX competitive benchmark report we asked 21 experts their opinions on the ecommerce checkout process. In particular, what’s one thing that retailers are doing wrong and what’s one thing they’re doing right? You could be thinking of a thousand things…