Benchmarking 101
Everything you need to know about UX benchmarking and the ways it can help you communicate UX data effectively and efficiently to stakeholders and tie your improved user experience to improvements in your company’s overall KPIs.
One UX metric to measure the world! Introducing UserZoom’s single score for experience benchmarking
Here at UserZoom we have created our own UX scorecard program called the qxScore. Its purpose is to create a single benchmarking score for your product.
Seven UX benchmarking questions answered by Dana Bishop, Senior Director of UX Research
Our resident benchmarking expert and Senior Director of UX Research, Dana Bishop, answers some of the most pressing UX benchmarking questions. In the second part of our benchmarking webinar mini-series, Conducting Quick, Cost-Effective UX Benchmarking at Scale, Dana discusses how how to put everything you…
Eight mantras to remember when UX benchmark testing
We live and breathe UX benchmarking here at UserZoom – it’s an incredibly effective way to prove the value of user research, tie user experience to business objectives and engage stakeholders. To celebrate this awesome tool, over the coming weeks we’ll be publishing a bumper…
Benchmarking Mini-series Part #1: Proving Value & Quantifying the Impact of UX Research through Benchmarking
UserZoom’s Senior Director of UX Research, Dana Bishop, covers how quantifying the impact of UX research through benchmarking can help prove the value of research, tie user experience to business objectives and engage stakeholders
Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchmarking at Scale featuring UserZoom’s Scorecard Program
Join UserZoom’s Senior Director of UX Research, Dana Bishop, as she covers planning and conducting UX benchmarking collecting and tracking data with Scorecards, utilizing UserZoom’s UX Scorecard program, qxScore, plus, 10 expert benchmarking tips from Sr. Director of UX Researcher in our latest webinar on-demand
Online Banking – Competitive UX benchmark: Finding a checking account
Who is leading the way when it comes to user experience and online banking? We UX benchmark four of the biggest US banks to find out! Half of all U.S. adults with a bank account have used a mobile phone to access their account within…
Competitive UX Benchmark Study: Online Banking Industry
UserZoom’s latest Competitive UX Benchmark Report offers key recommendations to teams who are focused on optimizing and delivering great customer experiences within the Banking industry.
Qualitative heatmaps: a new method of visualising frequency of usability issues
If you’re struggling to visualise qualitative results from benchmark studies in a clear and accessible way, try this method devised by Jen Lewis, Senior UX Researcher at UserZoom – Qualitative Heatmaps! In the last year I have undertaken several large scale benchmark studies, typically comparing…
Three reasons to run competitor benchmarks that have nothing to do with UX
Benchmarking UX vs competitors is not only insightful, but a secret weapon that you can use to raise the profile of research within your organisation. Benchmarking digital experiences against those of your key competitors at scale (i.e. 100+ participants) is a great way to measure…
