“Make it like Apple!” Why imitation is the sincerest form of failure
These are the words that make every UX designer’s heart sink: “Make it work like [insert generic tech-industry leader]’s site!” The moments when a client throws out your initial ideas and pleads with you to replicate their favourite company’s homepage are the stuff of nightmares….
The demise and rebirth of UX Research and how to survive it
I’ve been witnessing an interesting phenomenon in the UX space around the function of the UX researcher. One of demise and rebirth. Despite the rising dominance of user experience as a competitive differentiator and its rise in perceived value throughout the C-suite, Tesco let go…
Progress over products: a Jobs-to-be-Done primer
In design and technology, we can get drawn to ideas like a moth to a flame. Someone says, “Chatbot”, then machine learning gets brought up, and before you know it a team is working on something your gut tells you is a waste of time….