Monster: Measuring User Satisfaction In Different Markets – UX case study
UserZoom helped Monster build a better user experience using large sample sizes across different markets, identifying opportunities for improvement in a very short period and capturing longitudinal metrics to demonstrate improvement over time.
BUPA Plans Ahead Using Quantitative & Qualitative Data – UX Case Study
Deployment of UserZoom has empowered Bupa with the ability to plan development 6 months in advance informed by solid and robust quantitative and qualitative data.
PayPal: Increasing Credibility & Confidence With Multiple Research Methods – UX case study
Paypal’s research team uses multiple research methods to provide a complete story about the customer experience and to gain credibility with their decision makers.
Ryanair: Integrating Remote Usability Testing Into Their Rapid Agile Development Cycle – UX case study
Ryanair is one of the most recognizable airlines in Europe known for democratizing air travel for the masses. Ryanair has orders for a further 380 new Boeing 737 aircraft, which will enable the company to lower fares and grow traffic from 105M passengers in 2016…
EDMC: Filling The Gaps Between Users & Strategy Teams – UX case study
UserZoom has enabled the team to gain open-ended feedback from first time visitors in an effort to enhance the overall experience, and to fill in the gaps between users and their marketing communication strategy team.
Fortune 100 Science Solutions Manufacturer: Getting The Most Out Of Hard To Reach Participants – UX case study
Using UserZoom’s recruiting features, the customer proactively invites its users to join its advisory panel. Based on the users’ profile, the customer reaches out to panel members for studies specific to particular tasks, businesses or countries.
Fortune 100 Healthcare Company: Meeting Complex User Needs – UX case study
With UserZoom’s Voice of Customer solution, the Company can now obtain valuable information about who their users are, and what they intend to accomplish while visiting the website.
Fortune 500 Financial Organization: Gathering Data In A Fraction Of The Time – UX case study
Using the reporting tools in UserZoom, the organization created a top line report in 2-3 days following the research. The Design Team then made their design changes and then this same script was used for a validation study before going live.
Global Ecommerce Company: Benchmarking Their Mobile Experience – UX case study
With UserZoom, the company has gained a deep understanding of how the user experience on their mobile site compares to their competition.
International Ecommerce Company: Reducing Customer Support Calls – UX case study
The company’s Senior UX Researcher describes how this problem was solved using UserZoom’s solution and having the right methodology in place.