70% of enterprise CEOs see UX as a competitive differentiator

Back in 2018, a little more than half (52%) of enterprise UX teams said that their CEO mentions user experience (UX) or customer experience (CX)…

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Eight Quick Tips for Remote Usability Testing

Here’s a quick list of eight Remote Usability Testing Tips you can use right now to improve and compliment your studies today: 1. Keep the duration of your study between 20-30 minutes. Studies exceeding 30 minutes have higher participant drop-off. 2. We recommend recruiting between…

10 Best User Experience Groups to join on Linkedin

As you probably have figured out by now, Linkedin can be a great place to network, keep in touch with old pals (in a professional “non-facebook” fashion), and take the next leap in your career. According to this infographic by Lab42: 61% use Linkedin for…

Top 5 User Experience Tips to Generate Online Success

A February 2011 Forrester survey found that 76% of respondents believe that improving the online customer experience is the most important objective in the coming year. According to UserZoom UK Country Manager, Arthur Moan,“Whether it’s finding product information, pricing or ordering the latest gadget, providing…

Why User Experience lies at the heart of Online Success

“Whether it’s finding product information, pricing or ordering the latest gadget, providing a reliable and engaging user experience lies at the heart of online success.” Arthur Moan, Country Manager UK & Ireland at UserZoom. Over 80% of the UK population is online, and the UK internet…

How to create a VoC & Analytics Programme

Client Services Direct of UserZoom, Kim Oslob, provides some tips on creating a great Voice of the Customer VoC and Analytics implementation followed by a step-by-step HOW-TO: WHAT: UserZoom’s Voice of Customer (VoC) solution combines a handful of ways to capture exactly what users think…

How to Capture User Experience Metrics

Here’s a great article from Kim Oslob in the UX Matters Magazine. How many times have you wondered how you can collect meaningful and significant user experience metrics to validate your research? Many researchers struggle with this same dilemma on a daily basis. For example,…

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