Welcome to #UXChat with Jess Lewes, Business Development Director at People for Research, in this Twitter chat round-up on the topic of Participant Recruitment.

For those who are new to #UXchat – it’s our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders with some of the most knowledgeable UXperts on the planet and discuss a different UX topic every week.

This week our topic is: Participant Recruitment

Our esteemed host is: Jess Lewes, Business Development Director at People for Research

Jess Lewes is Business Development Director for People for Research (PFR), the UK’s leading participant recruitment specialists for the UX sector. Jess has worked her way up through the business from recruiting for consumer and business research projects, through setting up the marketing department and is now part of the senior leadership team.

As Business Development Director Jess looks after new clients, attends and speaks at conferences and also co-hosts a local meetup in Bristol called UCD Bristol. PFR’s client base includes government departments running major digital transformations, leading UX agencies, global tech companies and charities. Running over 100 projects per month for such a broad client base means they have a wealth of experience to draw on and share to help clients get more value from the research process.

User recruitment can be a controversial subject as there are still companies who offer UX Design but do not believe user research is required. Those enlightened companies who do understand the necessity of primary research to inform design still find recruitment to be the most challenging part of the process. PFR can share advice on how to make research user centred, ensure the right people only are included, and prevent against common issues such as no shows.

You can connect with Jess via Twitter: @JesseLewReviews

This week, Jess and our UX community discussed the following subjects:

  1. What value can user recruitment add to user research / UX design? What are the most common misconceptions?
  2. What are your biggest challenges / pain points in user recruitment?
  3. Do you have any top tips for improving participant recruitment?

Read the highlights from this #uxchat discussion in the Twitter Moment below:



Every week, we have a new guest host, sharing their knowledge and experience about a particular UX topic. If you want to guest host (or know anyone who’d love to) give us a shout out on Twitter @betterUX_