Welcome to #UXChat with Neil Kleid, Senior UX and Product Designer at Girl Scouts, in this Twitter chat round-up on the topic Establishing a Design Process for a Cross-Functional Team.

Neil KleidFor those who are new to #UXchat – it’s our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders with some of the most knowledgeable UXperts on the planet and discuss a different UX topic every week.

This week our topic is: Establishing a Design Process for a Cross-Functional Team.

Our esteemed host is: Neil Kleid, Senior UX and Product Designer at Girl Scouts

Neil Kleid is an eighties kid from New Jersey by way of Detroit, creates usable solutions for digital products and identifies teams to craft said solutions by providing mentorship, empathy and candy. He helped co-found Topps Digital, designing and iterating upon a suite of collecting / casual fantasy apps which established a global digital collectibles market; spend a short stint overseeing UI design for Optaros by MRM McCann; and is currently helping to establish process and standards for Girl Scouts of the USA as their Senior UX & Product Designer, spearheading an accessible, branded, rescalable design system for use throughout the organization. When away from design, Neil enjoys baseball, food and pop culture, and has engendered a career writing comic books and novels. Some of his solutions can be seen here.

You can connect with Neil via Twitter: @neilkleid

This week, Neil and our UX community discussed the following subjects:

  1. How do you/your team decide upon a design process?
  2. How do you/your team evangelize your process to stakeholders or others teams within your organization?
  3. How do you identify/redress when the process isn’t working?



Every week, we have a new guest host, sharing their knowledge and experience about a particular UX topic. If you want to guest host (or know anyone who’d love to) give us a shout out on Twitter @betterUX_