Welcome to #UXChat with Doug Collins, UI/UX Engineer, as we talk about building empathy for our users. Love thy user as we say — and on the 14th February, it’s a love-themed #uxchat! ❤️

For those who are new to #UXchat – it’s our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders with some of the most knowledgeable UXperts on the planet and discuss a different UX topic every week.

This week our topic is: Love Thy User: Building Empathy for our Users

Our esteemed host is: Doug Collins, a UI/UX Engineer for CACI International and editor of UXNewsMag.com. 

Doug has more than a decade of experience working in UX and UI design, working with companies including the Denver Broncos, Nordstrom, and E*TRADE. He is also a contributor to various UX publications and podcasts, with appearances on UXMastery.com, Adobe’s blog, Kim Komando’s ‘Komando on Demand’ podcast, ‘Making UX Work’ with Joe Natoli, UXmas.com, and other industry-leading sites.

He can be reached on Twitter @DougCollinsUX or through his personal website, DenverUXer.com.

This week, Doug and our UX community discussed the following talking points:

  1. How important is it to get to know your users? What tools and tactics do you use to accomplish this?
  2. Is empathy an important leadership skill? Why?
  3. Is empathy a learned or innate skill? How can we get better at being empathetic beings?

Read the highlights from this #uxchat discussion in the Twitter Moment below:



Every week, we have a new guest host, sharing their knowledge and experience about a particular UX topic. If you want to guest host (or know anyone who’d love to) give us a shout out on Twitter: @betterUX_