For BetterUX London 2019, UserZoom brought some of the best, most innovative UX talent together in one room to discuss the democratisation of UX research.




Our theme this year was on the democratisation of UX, with our speakers discussing how they spread user research education and insights throughout their organisations, and all the successes and challenges they’ve encountered.


Among the industry leaders featured throughout the day, we heard from Brooke Baldwin, UX Research Lead at Facebook, Louise Rowlands, Senior UX Researcher at MoneySupermarket and Paul Boag, Leader in Digital Strategy and User Experience Design. These and many more experts shared their UX journeys and insights into how they are leading the experience revolution, in a genuinely enlightening and inspirational day.

Photo Gallery

Speaker Sessions

Ready to Democratise UX Insights?

Speakers: Alfonso de la Nuez, CEO and co-founder
Company: UserZoom

UX Research for the Masses

Speaker: James Barley, Head of UX Research
Company: AutoTrader

Sharing the Love: Democratising Research at MoneySuperMarket

Speaker: Louise Rowlands, Senior UX Researcher
Company: MoneySupermarket

Don’t Guess It, Test It!

Speakers: Pietro Romeo and Katja Borchert
Company: Flixbus

Making Research a UX Team Sport

Speaker: Soma Ray & Stephanie Agotborde

How to Help Newbies Run UX Tests

Speaker: Lee Duddell
Company: UserZoom

How to Work Collaboratively on the User Experience

Speakers: Paul Boag

Watch all recorded sessions from the event!