2022 Digital Experience Benchmark Report: Buy Online, Pick Up In Store

If your business has considered adding 'buy online, pick-up in store' (BOPIS) to your omnichannel retail strategy, it’s critical to understand what it is, how it works, and the benefits for you and your customers.

About this study

The 2022 Retail Buy Online, Pickup In-Store (BOPIS) Digital Experience Benchmark Report measures customer expectations, content and website user experience across nine of the top global retail brands.

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Our team has conducted research focused on experiences in grocery, life insurance, pharmaceuticals, and retail cosmetics

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