If your business has considered adding 'buy online, pick-up in store' (BOPIS) to your omnichannel retail strategy, it’s critical to understand what it is, how it works, and the benefits for you and your customers.
The 2022 Retail Buy Online, Pickup In-Store (BOPIS) Digital Experience Benchmark Report measures customer expectations, content and website user experience across nine of the top global retail brands.
Our team has conducted research focused on experiences in grocery, life insurance, pharmaceuticals, and retail cosmetics
UserZoom’s industry UX benchmark reports and custom competitive UX benchmarking projects are available for purchase.
If you’re interested in subscribing to an individual report, learning more about our competitive UX benchmarking insights subscription, or want to find out which additional industries will be benchmarked this year, please fill out the form and we’ll be in touch.
For all other inquiries, you can contact us here.
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