Automate and scale your moderated user interviews
Quickly collect, analyze, and share video insights with purpose-built live interview software for moderated user research.
Recruit participants faster than ever
Automated participant recruitment
Quickly fill your studies with top-quality participants by sourcing from our global network of over 120M verified research participants.
Recruit your own
Invite as many participants as you would like to take your study by using live intercepts or by sharing your unique UserZoom study link via email, text, Slack, and social media.
Streamline session scheduling and incentive payments
Make scheduling moderated interviews more efficient by eliminating the hassle of back-and-forth emailing. Set your availability preferences and let participants pick a time that works. We’ll automatically send confirmation emails, reminders, and distribute payment to panelists when the session is complete.
*Automatic incentive distribution is only available for participants recruited by UserZoom
Make faster decisions working together
One of the most powerful ways to get buy-in from stakeholders is to invite them to collaborate in the research process. Invite unlimited free collaborators to join your live sessions and post-session debriefs from a virtual incognito observation room–all while maintaining the intimacy of a 1:1 conversation with your participant.
Accelerate your analysis with automation
Search full text transcripts of your recorded sessions to quickly find moments that matter. Session audio is automatically transcribed in the study’s language and time-stamped notes are synced to the video playback.
Fill studies faster
Businesses using UserZoom typically fill studies within 2-4 days
Save time on analysis
On average, customers save 20 hours of time on qualitative research analysis for a n=8 study
Save money
63% of customers were able to eliminate 2-5 research services and platforms after switching to UserZoom
"Not everything is about tactical feedback on a prototype for us. Running moderated interviews with UserZoom helps us drive strategy by using conversations with real users to build our market knowledge."
Financial Services
Lead Design Research
Key features
Unlimited free collaborators
Invite unlimited free team members to your virtual observation room during live sessions and to view study results. Stakeholders can join as a notetaker or a listen-only observer.
Desktop and mobile testing
Launch your study and get feedback on mobile prototypes, web-based experiences, live and unreleased apps—with no installation required.
Tasks
Use structured or unstructured interviews to uncover behaviors, emotions, and pain points during the session.
Global participant network
Automatically recruit participants from our global network of verified participants. Target based on industry, job title, demographics, location, technology, B2B/B2C, and more.
Custom screeners
Write custom screener surveys to help you efficiently find and filter out participants for your study.
Session scheduler
Simplify scheduling by setting your availability preferences in UserZoom and letting participants pick a time that works.
Automated transcripts
Search and edit full text transcripts of your recorded sessions. Follow what’s being spoken about in the transcript while you listen to the video recording in 0.5x to 4x speed.
Collaborative time-stamped notes
Collaborate on note-taking during the session. Notes are automatically synced to playback for lightning fast analysis.
Highlight reels
Creating engaging video highlights without the need for expensive video editing software.