UserZoom's vision and mission

We live in the digital experience economy.

Digital is the primary global currency of customer brand and product interactions, and experience is the primary competitive differentiator of these interactions.

Success in the digital experience economy requires businesses to design and deliver great digital experiences, and this requires an integrated and organization-wide approach to understanding and measuring the digital experience.

Experience Insights Management (XIM) is the combination of processes, strategies and technologies that allow businesses to manage the gathering, analysis and sharing of experience insights across all digital touchpoints. UserZoom’s XIM solution is the central source of truth for experience insights transformation within businesses.

UserZoom empowers businesses with actionable and measurable experience insights throughout all stages of the product development life cycle and customer journey, to help them build and deliver successful digital experiences that drive measurable business performance.

Our values: people-first

People are the foundation of our success and growth, so we commit to supporting your own growth and development. With offices in the US, UK and Spain, we're proud of our international heritage and the connections it creates.

Always improving

‘Change for the better’. Taking a Kaizen mindset – continuous improvement and incremental gains.

Insights-driven

Most, if not all, decisions are made based on research insights collected using our own product.

Collaborative

Teamwork is essential. We understand that each functional area has a responsibility and accountability to get the job done.

Passionate

With a focus on our users, we know that everything else will follow. We’re building a robust yet easy to use product.

Leadership

UserZoom is proud to work with an international team of people who share the same passion for CX, UX and usability. Our goal is to empower our customers to succeed while driving growth.

Board of directors

Advisors