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Learn from our customer success stories

UserZoom empowers the best brands in the world to deliver exceptional user experiences. Learn how top companies are scaling their UX research and impacting business-critical metrics with UserZoom.

Lloyds Bank

“The combination of both rapid and qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders.”

Martin Hicks

Senior Research Manager

PayPal

''With remote unmoderated research from UserZoom, we can have more participants and spend less time on travelling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data."

Deborah Torres

Senior UX Research and Ops Manager

BGL Digital Customer Experience

"UserZoom not only provide industry-leading tools, but they also have a whole team of dedicated professionals who can help you achieve the best possible user experience for your products and services."

Ian Batterbee

Senior UX Designer

Asurion

Userzoom has increased our velocity to run quality research, and enabled us to keep a pulse on the initiatives and insights being consumed by multiple departments. These insights are empowering us to make human-centered decisions every single day.

Tyler Medina

Senior Manager, Design Research

Trusted by industry leaders

Customer Stories

Learn more about how our customers are successfully meeting their UX and usability goals with UserZoom.

Case Study

Yodlee: How UserZoom empowers a UX team of one

UserZoom provides a one-person UX team with the scalable insights they need.

Case Study

ING Spain - rapidly researching to improve the digital experience

ING Spain recognized users struggled to self-serve, driving higher costs reduced profitability, and poor customer satisfaction.

Case Study

BGL: How UserZoom helps gather information for better informed decisions

Discover how the BGL team used a mix of UserZoom methods to optimize the customer experience

Case Study

Reckitt Benckiser: boosts conversion rate by 20% with UserZoom

Discover how we enabled RB to skip the manual work and get instant results.

Case Study

How MoneySuperMarket used insights to drive change across an industry

MoneySuperMarket Group is the largest price comparison website in the UK. Operating via three brands, MoneySuperMarket’s business is dependent on ...

Case Study

Flixbus: how they boosted mobile app install rates across the globe

FlixBus is Europe’s largest intercity bus network, helping over 100 million people reach their destinations.

Case Study

Frontline Education: "We need to empower people to make good decisions"

Marie Pitcherella and Victoria Walters on building a UX research practice at Frontline Education

Case Study

Tech giant invests $3million in attitudes and usage testing (A&U)

Find out how you can also get timely and actionable insights on your users!

Case Study

Leading healthcare IT provider: how they prove the value of UX as part of the PDLC

How a UX researcher collected data from hard-to-recruit users and proved the value of UX

Case Study

RS Components: increasing conversions through rich customer insight

RS Components (RS), the trading brand of Electrocomponents plc, the world’s leading high service distributor of electronics and maintenance products, ...

Case Study

Shop Direct: aligning UX metrics with business goals

Shop Direct is the UK’s leading multi-brand digital retailer, with annual sales of £1.7 billion. Its digital department store brands ...

Case Study

Bupa plans ahead using quantitative & qualitative data

Bupa is a leading international healthcare group that serves over 22 million customers in more than 190 countries.

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