Your strategic UX research partner

Our experts have the knowledge and experience to help you deliver great experiences for your products and services through training and research on-demand.

Great UX means doing research well, and that takes expertise.

Whether it's answering a variety of questions, conducting a larger volume of studies with more customers for greater validity, or trying to increase your velocity to insights, great research takes guidance, practice and UX know-how.

Research Partners

Every customer, regardless of company or deal size, is paired with a UX research expert.

Research partners are UX experts whose goal is to get you onboarded and trained to use the UserZoom platform. They are your trusted UX advisor for both the platform and your research goals.

Available with UserZoom

Onboarding

During the first 30 days of your journey with UserZoom, your research partner will be your coach and trusted advisor, guiding you through a series of high-touch, personalized activities to jumpstart your success.

Consultations & Workshops

Develop your team’s UX research capabilities with training workshops and consultations.

Your research partner will focus on product orientation and knowledge, and can also be leveraged to help you meet specific UX research goals, like quick design iteration, user-focused product decisions, and UX measurement.

Onboarding

During the first 30 days of your journey with UserZoom, your research partner will be your coach and trusted advisor, guiding you through a series of high-touch, personalized activities to jumpstart your success.

Consultations & Workshops

Develop your team’s UX research capabilities with training workshops and consultations.

Your research partner will focus on product orientation and knowledge, and can also be leveraged to help you meet specific UX research goals, like quick design iteration, user-focused product decisions, and UX measurement.

Meet our research partners

North America

Europe

How our research partners help customers

Embedding research throughout the PDLC

Where before we were entirely responsive with research, we are now able to get ahead and actually be proactive. Testing is now a part of the foundation of any product, starting from the very early stages.

UX Research Manager

Challenge

The customer had a centralized team of two UX researchers who wanted to increase UX’s involvement with product strategy and prioritization from the very beginning, as opposed to being done as a way to validate solutions after they had been implemented.

Solution

Their dedicated research partner led a workshop to understand the goals, challenges and gaps in their research strategy to define a roadmap with study solutions and success metrics to more than 30 members in varying roles across 18 product lines.

Results

Because of the workshop and research roadmap, the company was able to move from only validating solutions to strategic research that demonstrated the value of UX research to executives.

As a result, the company increased the volume of their research by 35% in 12 months and increased headcount to support their new research initiatives.

Challenge

The customer had a centralized team of two UX researchers who wanted to increase UX’s involvement with product strategy and prioritization from the very beginning, as opposed to being done as a way to validate solutions after they had been implemented.

Solution

Their dedicated research partner led a workshop to understand the goals, challenges and gaps in their research strategy to define a roadmap with study solutions and success metrics to more than 30 members in varying roles across 18 product lines.

Results

Because of the workshop and research roadmap, the company was able to move from only validating solutions to strategic research that demonstrated the value of UX research to executives.

As a result, the company increased the volume of their research by 35% in 12 months and increased headcount to support their new research initiatives.

Professional Services

UserZoom also offers full-service research delivery. Whether you need end-to-end service offerings, or help with a particular aspect of your study, our experts are here to help when you need them.

Whether you need help with bandwidth or UX research expertise we can help you meet your goals.

Available with UserZoom

Europe