UserZoom Launches Xperience 360 UX Benchmarking and Monitoring Solution
New solution is the first to benchmark UX over time, across devices and against competitors
San Jose, Calif. – June 16, 2015 – UserZoom, the #1 Platform to Cost-Effectively Test, Measure and Monitor User Experience, has released Xperience 360, the industry’s first turnkey solution to measure, benchmark and monitor the customer experience over time, across devices and against competitors.
The new Xperience 360 offering delivers actionable insights to Enterprise clients via quarterly benchmarking reports and real-time dashboards featuring both quantitative and qualitative data.
“You can’t manage what you can’t measure. We created Xperience 360 to help Management Teams that care about UX metrics within the Enterprise measure and benchmark the quality of UX over time, efficiently and cost-effectively. With Xperience 360, we provide them the insights they need to make better decisions,” said Alfonso de la Nuez, founder and Co-CEO of UserZoom.
Xperience 360 offers both Longitudinal UX Benchmarking, which measures your web and mobile properties’ performance over time, and Competitive UX Benchmarking, which measures your sites’ performance against your competitors. The process begins with a detailed UX roadmap and custom performance metrics aligned with the customer’s business objectives and continues with real-time dashboard access and visually rich reports delivered on a quarterly basis.
Xperience 360’s primary metric is the qX Score, a single measure representing overall quality of UX on your own site over time or against competitors. The qX Score works by aggregating several factors including:
- Task Success Rates
- Task Efficiency Rates
- Ease of Use
- Pre-Brand Perception
- Post-Brand Perception
- Privacy and Trust
To learn more about how Xperience 360 benchmarking and monitoring can benefit your business, contact UserZoom online or call (866) 599-1550.
UserZoom is the #1 Platform to Cost-Effectively Test, Measure and Monitor User Experience. Our ‘Worry-Free’ Enterprise solution offers a quantitative and qualitative research platform to help UX/CX, Product Managers and Marketing professionals test and measure all aspects of their web and mobile properties.
With offices in 4 different countries, the company continues to grow and to develop new products and services, making UserZoom the #1 UX research solution in the market. Find out more at www.userzoom.com.