Privacy Policy

TRUSTe

This privacy policy lets you know what happens to certain personal data that you provide to us, or that we may collect about you. This notice was last updated on February 21, 2022.

This policy only applies to personal data processed by or on behalf of UserZoom. The type of data that we collect and how that data is processed may vary depending on your relationship to us as further indicated below. 

About us and how to contact us

The UserZoom Group consists of UserZoom Technologies, Inc, together with a number of subsidiaries (including User Zoom Inc, UserZoom Limited, UserZoom GmbH and UserZoom Technologies, Inc Sucursal en España. You can contact us at privacy@userzoom.com

Who do we share your information with and where are they? 

Your personal information may be shared with our processors. We may also share your data amongst the UserZoom group companies (as outlined above). We will have in place an agreement with each of these processors which will restrict how they are able to process your personal information and require them to keep it secure. If any personal data is transferred outside of the EEA, we will also ensure that any such transfer of personal data is governed by an adequacy decision or an alternative valid mechanism for international data transfers, such as the Standard Contractual Clauses. We will never sell your personal data.

We may also share your personal information: (a) as required by law or legal process; (b) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements or other requests; (c) to investigate suspected violations of any terms or policies applicable to our products or the services provided by us or our third party providers or affiliates; (d) where we reasonably conclude that it is necessary for defending, exercising or establishing our legal rights; (e) to investigate alleged or actual fraud, misrepresentation or other misconduct; (f) in connection with a prospective sale, merger, change of control, bankruptcy or similar transaction; and (g) to other third parties with your express consent. 

Third-party websites 

The website (or the platform) may contain links to other websites or Internet resources. When you click on one of those links, you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or resources or their collection, use and disclosure of your information. We suggest that you read the privacy policy and terms of use of each such website.

Security

The security of your personal information is important to us. We have adopted appropriate technical and organisational measures and follow industry best practices in order to protect any personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security.

How long do we keep your information for? 

We may only retain your personal information for the purposes set out in this policy and for as long as we have a legal or business requirement to do so. By law, different retention periods apply to different types of records and data, however the longest we will normally hold any personal data is 7 years from the date of your last interaction with us. 

Exercising your rights

You have the right to request that we: 

  • Provide you with access to your personal information 
  • Rectify or correct your personal information
  • Erase your personal information
  • Restrict processing of your personal information, including refraining from selling it or otherwise providing it to any third parties

You also have the right to lodge a complaint with the appropriate supervisory authority in your country if applicable, if you consider that we are in breach of our obligations under data protection laws. The foregoing rights may be subject to certain limitations pursuant to applicable law. You may request the exercise of these rights by sending an email to privacy@userzoom.com. Additionally, you may unsubscribe from marketing emails by clicking the ‘unsubscribe’ button in the footer of any of those emails.

We will respond to your request within 30 days, unless a faster response is required by law.

Sources of Personal Data

We collect information about you from several sources, which include third party providers or directly from you. Because information from several sources may be combined into one record, it may be difficult or impossible to identify the exact source of one particular piece of information. 

Please click 'Learn More' under the header best describing you for role-specific information about how your data is used.

Website visitors

Effective Date: February 21, 2022

We collect information from you when you visit our website, register for a UserZoom event, contact us by email or other means (i.e. the chat function) or receive a communication from us or otherwise interact with us on our social media channels, our advertising or our other properties that we operate.

Study Creators

Effective Date: February 21, 2022

We collect information from you when you use the applicable self-service digital user testing and customer experience measurement solution(s) (the “Platform”), including to create studies, contact us by email or other means (i.e. any other ticketing function) or otherwise interact with us on other properties that we operate.

Study Participants

Effective Date: February 21, 2022

We collect information from you when you visit or participate in studies operated by us on the applicable digital user testing and customer experience measurement solution(s) (the “Platform”). 

We may also collect information about you from our customers who create studies or upload your data to such Platform(s) (“Study Creators”), including when you participate in studies operated by that Study Creator on the Platform. 

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