Effective Date: May 7, 2021
Privacy Shield Framework
UserZoom Technologies, Inc. (including its parent/subsidiary company(ies), such as User Zoom, Inc., UserZoom Limited, UserZoom GmbH) participates in and has certified its compliance with the EU-U.S. and Swiss-US Privacy Shield Framework (“Privacy Shield Framework”). We are committed to processing all personal data received from European Union (EU) member countries and Switzerland, in reliance upon the Privacy Shield Framework, in accordance with the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
We are responsible for the processing of personal data we receive, under the Privacy Shield Framework, and may subsequently transfer such data to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions thereunder.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information we collect
We collect the following personal information from our customers:
Information we collect directly from you
Information we collect about you from other sources
How we use your personal information
We treat your study questions, responses and data as information that is private to you. We do not sell your survey data to third parties.
We use the information we collect from you in connection with our provision of the services to you, including as follows:
Communications you may receive - Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and the email address provided to send the newsletter to you. If you wish to no longer receive these emails you may follow the unsubscribe instructions contained in each of the email communications you receive or contact us directly at firstname.lastname@example.org.
Communications you may receive - Service-related announcements
We will send you strictly service-related announcements on occasion when it is necessary to do so. For instance, if our services are temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option of deactivating your account.
We use other third parties such as an email service provider to send out emails, provide audio and/or recording capabilities, and provide cloud-computing infrastructure (i.e., datacenter services) on our behalf. When you sign up for our services, we will share your personal information only as necessary for such third parties to provide the relevant services. We will also use such information to administer your account.
The third parties we currently rely on (as of the “effective date” set forth above) in our provision of the services are:
Access to your personal information and choice
UserZoom acknowledges that you have the right to access your personal information. Upon request UserZoom will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may choose to correct, update, delete/deactivate or access it by emailing us directly at email@example.com. We will respond to your request within a reasonable timeframe, not to exceed 30 days.
We will retain your information for so long as your account is active or as needed to provide you with the services under the relevant service agreement. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Protection Officer (DPO)
In compliance with 2016/679 of the European Parliament (General Data Protection Regulation - GDPR), we have appointed a Data Protection Officer (DPO) who is responsible for any privacy and data protection concerns related to UserZoom, and who can be reached at firstname.lastname@example.org.
Legal disclosures and business transfers
If UserZoom is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or via a prominent notice on our website at www.userzoom.com (“Website”) of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Moderated studies – Specific provisions
In the event you are setting up a moderated study:
UserZoom disclaims any and all responsibility and liability that may derive from non-compliance with respect to the provisions above.
The security of your personal information is important to us. We follow industry best practices to protect the personal information submitted to us, both during transmission and once we receive it. We also comply with the security requirements of 2016/679 of the European Parliament (General Data Protection Regulation - GDPR), that regulates our processing of personal data. These security measures include:
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
In particular, we use Google Analytics in order to perform the aforementioned. In the event you do not wish to be tracked by the Google Analytics Tool, you can use the following link in order to install a browser extension that prevents this data collection: https://tools.google.com/dlpage/gaoptout/
As is true of most websites, we use a third party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Links to other websites