Effective Date: April 17, 2017

truste-sealtruste-seal-certified-download

This privacy statement describes how UserZoom collects, secures and uses the personal information and data you provide through the surveys conducted by our clients (“Client(s)”) using our services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We will share your personal information with third parties only in the ways that are described in this privacy statement. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged UserZoom Technologies, Inc.

This privacy statement applies to all products, services and Web sites offered by UserZoom, except where otherwise noted. We refer to those products, services and Web sites collectively as the “services” in this privacy statement. Some services have supplementary privacy statements that explain in more detail our specific privacy practices in relation to them.Unless otherwise noted, our services are provided by User Zoom, Inc. inside of the United States & Asia, and by UserZoom Ltd, UserZoom GmbH and UserZoom Technologies, Inc. outside the United States, all of which are owned by UserZoom Technologies, Inc. (collectively, “UserZoom”, “We”, “Our” or “Us”).

UserZoom Technologies, Inc. (including its parent/subsidiary company(ies), such as User Zoom, Inc., UserZoom Limited, and UserZoom GmbH) participates in and has certified its compliance with the EU-U.S. and Swiss-US Privacy Shield Framework.  UserZoom Technologies, Inc. is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]

UserZoom Technologies, Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  UserZoom Technologies, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, UserZoom Technologies, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, UserZoom Technologies, Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information we collect

When you use UserZoom, we collect information relating to you and your participation in our studies from a variety of sources:

  • Study responses. We collect and store the responses that you submit when you participate in a study, which may include screenshots and screencasts as well as audio and/or video recordings made using your webcam during your participation in a study (but only with your consent, which is provided by responding affirmatively when the study asks you for permission to record such audio and/or video). The Survey Creator is responsible for this data and manages it. A survey (i.e., study) may ask you to provide personal information or data. If you have any questions about a survey you are taking, please either contact us or the Client who is the creator of the survey you are taking (the “Survey Creator”). The Survey Creator sometimes has its own privacy statement, as we are not responsible for the content of the surveys they create.
  • Usage data. We collect usage data about you whenever you interact with our services. This may include which Web pages (i.e., URLs) you visit, what you click on, when you performed those actions, and so on. Additionally, like most Web sites today, our Web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses.
  • Device data. We collect data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address. As mentioned above, our mobile application may also request access to your device’s camera and microphone sensor in connection with your participation in certain survey(s) that record survey participants’ voice, face, and/or computer screen.
  • Referral data. If you arrive at a UserZoom Web site from an external source (such as a link on another Web site or in an email), we record information about the source that referred you to us, as well as whatever information that site chose to encode in the URL.
  • Information from page tags. We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our Web sites. This data includes usage and user statistics.
  • Name and contact details. We collect your name and contact details you may provide when registering, downloading and/or using our survey platform (“Survey Tool”) or you contact us to request support, ask questions, make a request or complaint.
  • If you respond affirmatively when our UserZoom application asks for permission to collect and use geolocation information, precise geolocation is transmitted directly from the application to the Survey Creator. We collect your location-based information for purposes of the applicable study, providing usage data to the Survey Creator, and/or providing you with the services hereunder. We will only share this information with our mapping provider for the sole purpose of providing you the services hereunder.

When you download and use our Survey Tool, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”).

We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Providing survey responses is voluntary

Remember, you can always choose not to provide an answer to any given study question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a study if the Survey Creator has marked that question as requiring an answer.

How we use your personal information

UserZoom will use your study responses for the sole purpose of carrying out the research our clients have commissioned. Your participation in this research, together with your individual responses to the questions will be kept strictly confidential by us, such as statistical information only. We will only seek your consent where it is necessary for the relevant research and seeking your consent to disclosing identifiable responses is permitted by applicable data privacy laws and national market research rules.

UserZoom will share your personal information with third parties only in the ways that are described in this privacy statement. UserZoom does not sell study responses to third parties.

We may use your personal information to send you service announcements or to respond to any communication you send to us. We may also use the information we collect from you (including usage data, device data, referral data and information from page tags) to manage and improve our services.

To whom we may disclose your personal information

Access to your information will be limited to only those UserZoom staff involved in the applicable study, or who need access in order to directly support our systems, such as our operations and IT staff. This may include staff of:

  • Other UserZoom affiliated companies who provide processing services for and on behalf of, and under the control of UserZoom Technologies, Inc.
  • Our sub-contractors who carry out data processing; including the service providers who host or provide technical support for our systems.

These companies are authorized to use your personal information only as necessary to provide these services to us.

  • The Survey Creator.

This may also involve transferring your personal information to and/or from countries located outside of the EU (e.g., USA). However we can reassure you that our data hosting service providers take great care to ensure any transfers are carried out securely and in compliance with all applicable data protection and data privacy legal requirements. We can also assure you that any other sub-contractors involved are also required to abide by the same data privacy legal requirements and security arrangements.

Privacy for minors 12 years old and under

UserZoom customers may from time to time, request that a parent allow one or more of their minors 12 years old or younger to respond to surveys administered through the UserZoom Survey Tool. These surveys are specifically designed for minors 12 years old and younger and have a specific children’s privacy policy which can be found here [https://www.userzoom.com/privacy-policy/coppa/]. The collection and use of information complies with the Children’s Online Privacy Protection Act.

UserZoom – Child Participant Solution (owned and operated by User Zoom, Inc.) is a Member of the PRIVO-Cert™ Safe Harbor Certification Program (“the Program”). As a participating member in the Program, UserZoom – Child Participant Solution (owned and operated by User Zoom, Inc.) adheres to the strict information collection, use and disclosure requirements set forth by the Program. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online. PRIVO aims to help parents and their children exercise control over personal information while exploring the Internet. The PRIVO certification seal posted on UserZoom’s Web site indicates that UserZoom –  Child Participant Solution (owned and operated by User Zoom, Inc.)  has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at (866) 599-1550 or privacy@userzoom.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.

Privacy for minors 13 and older

UserZoom firmly believes in maintaining the security and confidentiality of all visitors to its Web site or taking surveys using the UserZoom Survey Tool, regardless of age. UserZoom’s customers may, from time to time, request that a parent or legal guardian allow one or more of their minors ages 13 – 17 to respond to surveys administered through the UserZoom Survey Tool, which surveys are specifically designed for minors ages 13 – 17, by providing a URL to the applicable survey. Minors ages 13 – 17 may only respond to such surveys by using the URL provided, with the prior consent of a parent or legal guardian. Surveys specifically designed for minors ages 13 – 17 to respond to, shall relate to products and services that are age appropriate and shall collect general demographic information about the respondent, which for example, may include the following: the minor’s age, gender and zip code (or larger geographic area) where the minor resides. Such surveys shall not collect more information about the minor (ages 13 – 17) than is reasonably necessary for the purpose of the survey, or otherwise for marketing research purposes. The minor’s (ages 13 – 17) survey responses shall be used for the same purposes and shall be subject to the same obligations, restrictions and conditions as any other similarly-situated survey response. By providing a URL to the applicable survey to any minor (ages 13 – 17), the parent or legal guardian (as applicable) has consented to such minor’s participation in and response to surveys through the UserZoom Survey Tool. In the event a parent has a reason to believe that their minor is participating in a survey administered via the UserZoom Survey Tool without authorization, has provided false information through a survey, or wishes to exercise any of the parental rights set forth in this section, such parent may contact UserZoom at 10 Almaden Boulevard, Suite 250, San Jose, CA 95113 (866) 599-1550 or by email at privacy@userzoom.com.

Communications you may receive

Service-related announcements

We may make strictly service-related announcements available to you when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance or there is a study or survey available for you to take.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option of not using our service or participating in the studies.

You may, however, opt out and instruct us not to send you marketing communications via email by clicking on the unsubscribe link within the email, should we send you such communications.

Service providers

We may use third parties such as an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.

Legal disclosures and business transfers

We reserve the right to disclose your personal information as required by law, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request and to any other third party without your prior consent to do so.

If UserZoom is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to your personal information

UserZoom collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. UserZoom works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Choice

UserZoom acknowledges that you have the right to access your personal information.   UserZoom has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the UserZoom‘s Client (the data controller). If the Client requests UserZoom to remove the data, we will respond to their request within 30 days. You can also uninstall the UserZoom Survey Tool and stop participating in our studies at any time. For further details of how to exercise any of your rights described in this privacy statement, please contact us at privacy@userzoom.com. We will respond to your request within a reasonable timeframe.

Data retention

UserZoom will retain personal data we process on behalf of our Clients for as long as needed provide services to our Client. UserZoom will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. We follow generally accepted standards and take reasonable precautions to protect the personal information submitted to us, both during transmission and once we receive it. We also comply with the security requirements of the Spanish Organic Law No. 5/1992 that regulates our processing of personal data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about how we ensure the security of your personal information, please contact us at security@userzoom.com.

Tracking technologies

UserZoom and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Web site, but your ability to use some features or areas of our Web site may be limited.

Log files

As is true of most Web sites, we use a third party tracking-utility partner gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Links to other Web sites

Our Web site may include links to third party Web sites whose privacy practices may differ from those of UserZoom. If you submit personal information to any of those Web sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Notification of privacy statement changes

We may at our sole discretion update this privacy statement from time to time, in order to reflect changes to our information practices. If we make any material changes we will notify you either by email or by means of a notice on this Web site by updating the “effective date” found at the top of this privacy policy. We encourage you to periodically review this page for the latest information on our privacy practices, as your continued use of our services after any revisions to our privacy policy indicates your agreement to the terms of such revised privacy policy.

Contact us

If you have any questions, concerns or suggestions regarding this privacy statement, please contact us at privacy@userzoom.com or via postal mail at UserZoom Technologies, Inc., 10 Almaden Blvd, Ste 250, San Jose, CA 95113, USA.