Effective date: February 01, 2021

This privacy policy describes how we (“UserZoom”) collect and use the personal information and data you provide through our services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We will share your personal information with third parties only in the ways that are described in this privacy statement.

This privacy policy is a supplementary statement and explains in detail our specific privacy practices regarding participants 12 years old or younger and 13 to 17 years old in education. Unless otherwise noted, our services are provided by User Zoom, Inc. inside of the United States & Asia, and by UserZoom Ltd, UserZoom GmbH and UserZoom Technologies SL outside the United States, all of which are owned by UserZoom Technologies, Inc.

Kids Privacy Assured by PRIVO: COPPA Safe Harbor Certification

UserZoom, Inc is a member of the PRIVO Kids Privacy Assured COPPA Safe Harbor Certification Program (“the Program”). The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO Seal. PRIVO is an independent, third-party organization committed to safeguarding children's personal information collected online. The PRIVO COPPA certification Seal posted on this page indicates UserZoom, Inc has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at (866) 599-1550 or privacy@userzoom.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.

Information we collect from children

When a Study Creator (“Customer”) wishes to include children as participants we require the Customer to certify that they have the parental consent for the child to participate in the study. We store the survey data from the study for the Customer.

Customers are provided with a unique URL to pages that house their survey. There is no advertising, promotions or marketing on the survey pages. There are no links out from the survey and there is no use of third party service providers on these pages. There is no tracking or analytics on the survey pages.

UserZoom collects information under the direction of its Customers, and has no direct relationship with the individuals whose personal data it processes. Please review the Customer’s privacy policy for more information on their privacy practices.

UserZoom collects user feedback and behavioral data such as user paths, click coordinates and survey responses, which are then aggregated to highlight broader insights rather than individual participants. UserZoom does collect audio recordings and video images of participants as part of survey responses but only when the Customer has the correct level of parent consent.

How we use the information collected

The survey data is solely for the use of the Customer and all information is confidential. No data is sold or shared with any other third parties and is collected strictly for the internal support of the Customer’s service.

How long do we keep the information collected?

UserZoom will retain personal data we process on behalf of our Customers for as long as needed provide services to our Customer. UserZoom will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you are the parent of a child who has participated in a survey you may request that your child is removed from the study and their information deleted by contacting the survey creator or by emailing our Customer Support at privacy@userzoom.com

Confidential data

For your protection, UserZoomdoes not collect or request confidential information or private data from its survey participants. By participating in the Study, you agree NOT to provide any confidential information or private data relating to yourself or any third party. Confidential information or private data is defined as any and all confidential personal information including but not limited to: your name AND (i) address information, including home address, business address, and telephone numbers, including cellular numbers; (ii) any and all personal identification numbers, including social security number, passport number, driver’s license number, taxpayer identification number, and commonly used passwords used by you or any third party; (iii) personally identifiable financial information, meaning any account numbers, PINs, passwords and/or information provided by an individual to a financial institution; or resulting from any transaction with the individual or any service performed for the individual; or any information otherwise obtained by a financial institution relating to an individual; and (iv) confidential health information, defined as information relating to the person’s past, present, or future medical condition, treatment, or payment for such care.

If, during the course of taking this survey or immediately thereafter, you are requested to provide any confidential information or private data, or directed or redirected to a site that requests or requires that you provide such data, you agree to not follow such instruction and to immediately report this to UserZoom at privacy@userzoom.com.

UserZoom does not, on its own behalf, collect and/or request your name and/or email address. In the event you wish to opt-out of emails received from the survey collector, please contact them directly.

If you have a supplementary agreement that allows for the participation of children in your survey please refer to the Children’s Privacy Policy here: https://www.userzoom.com/privacy-policy/website-childrens-privacy/

Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as login credentials) on our forms, we encrypt the transmission of that information using secure Transport Layer Security (TLS). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@userzoom.com

Notification of privacy statement changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have any questions or suggestions regarding our privacy policy, please contact us at policy@userzoom.com or via postal mail at 10 Almaden Blvd, Ste 250, San Jose, CA 95113, USA.