Privacy Policy for Website Visitors

TRUSTe

Effective Date: April 9, 2018

Overview - Website privacy policy

This privacy policy describes how UserZoom collects, handles, secures shares and uses the personal information you, as a visitor of our Website (“you” or “your”), provide through our Website located at https://www.userzoom.com (“Website”). It also describes your choices regarding use, access and correction of your personal information. We will share your personal information with third parties only in the ways that are described in this privacy policy, unless we obtain your consent otherwise, or otherwise required by applicable law.

This privacy policy applies only to the information collected through visitors (i.e., users) of our Website. We provide certain products and services that may have supplementary privacy policies which explain in more detail our specific privacy practices in relation to those products and services. Unless otherwise noted, the Website and our products and services are provided by User Zoom, Inc. inside of the United States & Asia, and by UserZoom Ltd, UserZoom GmbH and UserZoom Technologies, Inc. outside of the United States, all of which are owned by UserZoom Technologies, Inc. (collectively, “UserZoom”, “we”, “our” or “us”).

UserZoom Technologies, Inc. (including its parent/subsidiary company(ies), such as User Zoom, Inc., UserZoom Limited, and UserZoom GmbH) participates in and has certified its compliance with the EU-U.S. and Swiss-US Privacy Shield Framework ( “Privacy Shield Framework”).  We are committed to processing all personal data received from European Union (EU) member countries and Switzerland, in reliance upon the Privacy Shield Framework, in accordance with the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.

We are responsible for the processing of personal data we receive under the Privacy Shield Framework, and may subsequently transfer such data to a third party acting as an agent on our behalf.  We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions thereunder.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information we collect

  • Information You Provide to Us. When you register via our Website, register to a UserZoom event, communicate with our customer service or sales department, or send us an email, you are providing us with information which we collect. Such information may include your name, physical address, email address, phone number, cell phone number, and/or other information such as gender, occupation and/or other demographic information. By providing us with this information, you consent to your information being collected, used, disclosed and stored by us in accordance with this Privacy Policy.
  • Information From Other Sources. We may obtain additional information about you by using your email address, or other information, to directly, or through one or more services, search over the internet, or elsewhere. We thereby obtain information that appears to be related to such email address or other information, such as a name, age, company and position. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How we use your personal information

UserZoom collects your information in order to record, support and facilitate your participation in the activities you choose and to prevent fraudulent and unlawful use. If you register to a Webinar, information is collected to qualify the entry and to contact you regarding the Webinar details. Your personal information may also be used to track customer preferences to provide a customized Website experience and keep you informed about product upgrades, special offers, and other products and services of UserZoom and selected third-party providers, unless you have opted not to receive such communications or such communications are prohibited by applicable law.

UserZoom may collect information about the use of the Website, such as the number of downloads, types of products and/or services viewed, how many Website users we receive daily, Website pages visited, and the IP address of your computer.

UserZoom may use non-identifying statistical data for purposes of improving the Website and our products and services, in order to provide more relevant experiences to our customers and for statistical analysis.

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Communications you may receive - Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and the email address provided to send the newsletter to you. If you wish to no longer receive these emails you may follow the unsubscribe instructions contained in each of the email communications you receive or contact us directly at privacy@userzoom.com.

Our third party service providers

We may use third parties such as an email service provider, to send out emails and/or provide cloud-computing infrastructure (i.e., datacenter services) and job application on our behalf. When you sign up for our services, we will share your personal information only as necessary for such third parties to provide the relevant services.

The third parties we currently rely on (as of the header’s “effective date” above) in our provision of the Website, are:

Provider nameService description
RackspaceDatacenter service provider
WP EngineWebpage hosting services
MarketoMarketing tool used to send commercial emails

 

Legal disclosures and business transfers

We will share your personal information with third parties only in the ways that are described in this privacy policy unless we obtain your consent otherwise, except in the following instances: (i) as required by law, (ii) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or (iii) when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website, (iv) to respond to any other government-related request, (v) to protect our rights and interests (including without limitation, for our own safety), (vi) to protect your interests (including without limitation, for your safety), (vii) to protect the interests of others (including without limitation, for their safety), or (viii) to investigate alleged or actual fraud, misrepresentation or other misconduct.

If UserZoom is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or via a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to your personal information and choice

UserZoom acknowledges that you have the right to access your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may choose to correct, update, delete/deactivate or access it by emailing us directly at privacy@userzoom.com. We will respond to your request within a reasonable timeframe, not to exceed 30 days.

We will retain your information for so long as you have not unsubscribed or otherwise contacted us directly to remove your information from our database, or as necessary for the purposes described in this privacy policy. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Protection Officer (DPO)

In compliance with 2016/679 of the European Parliament (General Data Protection Regulation - GDPR), we have appointed a Data Protection Officer (DPO) who is responsible for any privacy and data protection concerns related to UserZoom, and who can be reached at security@userzoom.com.

Data security

The security of your personal information is important to us. We follow industry best practices to protect the personal information submitted to us, both during transmission and once we receive it. We also comply with the security requirements of 2016/679 of the European Parliament (General Data Protection Regulation - GDPR), that regulates our processing of personal data.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about how we ensure the security of your personal information, please contact us at security@userzoom.com.

Tracking technologies

UserZoom and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the Website, and to gather demographic information about our user base as a whole.

We use cookies to remember Website users’ settings (e.g. language preference), for authentication. Website users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited.

We partner with a third party to either display advertising on our Website or to manage our advertising on other websites. Our third party partner may use technologies such as cookies to gather information about your activities on the Website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Log files

As is true of most websites, we use a third party tracking-utility partner gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Links to other websites

Our Website includes links to other websites whose privacy practices may differ from those of our Website. If you submit personal information to any of those other websites, your information is governed by their specific privacy policies. We encourage you to carefully read the privacy policy of any website that you visit.

Social media features and widgets

Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our Website. These Features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing the feature(s).

Testimonials

We post customer testimonials on our Website which may contain personally identifiable information. However, we do obtain the customer’s consent via email prior to posting their name together with their testimonial. If you want your testimonial removed, please contact us directly at privacy@userzoom.com.

Surveys and contests

From time to time, we may provide you with the opportunity to participate in surveys or contests conducted either by us or our clients. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose such information. The requested information typically includes contact information such as e-mail address, name, company and position, and demographic information.

We use this information to notify contest winners and award prizes, to monitor website traffic or personalize a website (in the case of anonymous information collected in surveys), and to send participants email newsletters (provided that the participants have validly opted in to receive such email newsletters).

We may use a third party service provider to conduct these surveys or contests; however, such provider will be prohibited from using our Website users’ personally identifiable information for any other purpose. We will not share with third parties the personally identifiable information you provide to us through a contest or survey, unless we give you prior notice and choice with respect to such.

Notification of privacy policy changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address provided) or by means of a notice on the Website by updating the “effective date” found at the top of this privacy policy. We encourage you to periodically review this page for the latest information regarding our privacy practices, as your continued access to or use of our Website after any revisions to this privacy policy indicates your agreement to the terms of such revised privacy policy.

Contact us

If you have any questions or suggestions regarding this privacy policy, please contact us at privacy@userzoom.com or via postal mail at 10 Almaden Blvd, Ste 250, San Jose, CA 95113, USA.

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