World-class research experts, at your service
UserZoom’s Research Services team is with you through every step of your UX research journey—from onboarding, training, adoption, and growth to program design and full-service research delivery—we’re here to provide you with all the support you need to succeed.
Amplify the impact of your research program
Our expert UX research consultants are here to help you grow. We’ll work with you to set a vision, build a research roadmap, create templates, business cases, ROI models, and lead workshops to empower your organization with the skills and insights they need to make quick, confident and customer-obsessed decisions.
Deliver more and better insights at scale
Our Research Delivery team supports many of the world’s biggest brands. We work as a true extension of your team – whether you need us for a single project or long-term support – we’re ready when you need us.
Master experience research at every level
Learn the skills you need to transform your company, earn credentials to grow your career, and connect with a global movement of research and design professionals who are pushing the industry forward, together.
Learn online
Go at your own pace with self-guided learning paths
Learn in class
Develop skills with our experts in live classes and workshops
Learn from each other
Get answers and tips from the UserZoom community
"One of the biggest benefits of working with UserZoom is that they have researchers in their company that work very closely with us, that are essentially part of our team, who we can consult with, who we trust, and who are experts in the field."
Ruben Stegbauer
UX Research Manager at Trivago
Popular use cases
Accessibility testing
Uncover usability issues real users face when interacting with your digital products and services with assistive technology.
Agile design testing
Guide and improve the usability of designs at every stage of the development process to maximize the quality and value of your product before it launches.
Attitudes & usage study
Keep a pulse on your customers' changing preferences, uncover their unmet needs, and inform future product, customer, and marketing strategies.
Competitive benchmarking
See how your brand or product is performing against the competition in your market and spot opportunities to get ahead of your competitors.
Persona research
Uncover your users’ unmet needs, experiences, behaviors, and goals to help your team consistently make empathy-driven decisions.
Experience measurement
Assess the effectiveness of designs before and after they are live, track performance of digital experiences over time, and correlate their impact on business outcomes.
Why experience-leading brands partner with UserZoom
Our research experts have a combined 400+ years of experience across the team, a growing collection of PhDs, and decades of industry expertise.
400+
Projects delivered annually
100
NPS for full-service research team
#1800
UserZoom Academy certificate holders