Four UX lessons from Online Travel Agencies (OTAs)
Online travel agencies (OTAs), such as Booking.com, Kayak and Expedia, offer some of the most user friendly experiences on the internet. So let’s highlight the lessons that other travel companies and non-travel retailers can learn from these companies. The online travel market was worth $564.8 billion…
UX experts needed for the State of UX in the Enterprise 2019 survey
UX experts needed to participate in our 2019 The State of UX in the Enterprise survey. Not only will your answers help us and your peers better understand how the culture of UX is evolving in the enterprise, you will also automatically be registered to receive a finalized copy of the report.
UXChat with Whitney Quesenbery, Co-Founder at Center for Civic Design, on Designing for Accessible UX
Join us for #UXChat this Thursday 21 March, where we’ll be joined by Whitney Quesenbery of Center for Civic Design to discuss designing for accessible UX. Welcome to #uxchat! Our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders…
Three enemies of UX and how to defeat them
What are the three major enemies of UX, why are they preventing us from delivering great user experiences, and how do we conquer them? To answer these questions, we have Lee Duddell, UX Director at UserZoom and Chris Lockhart, Web Content Lead at the University…
AMA with Matt Isherwood, ecommerce UX consultant, instructor and author
Last week on our UX community Slack channel, we hosted a live AMA with Matt Isherwood, ecommerce UX consultant, instructor and author. Matt Isherwood is a UX consultant who helps ecommerce sites improve their design via evidence (not assumptions). Unlike other consultants, he specialises in working…
How to provide great user experience on a limited budget
A website that provides a great experience for users should be the focus for any online business, as this is what underpins its success and has the potential to deliver the biggest improvements in performance. The perceived costs of UX in terms of time and…
UX Battle of the Week: American Eagle vs Abercrombie & Fitch
UserZoom ran a quick competitive UX benchmark study between American Eagle and Abercrombie & Fitch, some of the largest retail companies, to see how users experienced navigational and core tasks, as well as how they rated their overall experience on these websites.
UX Chat with Shain McAlindon, Design Lead at BT, on UX & Design Leadership
Welcome to #UXchat with Shain McAlindon, Design Lead at BT, in this Twitter discussion on UX and design leadership. For those who are new to #UXchat – it’s our one-hour live Twitter discussion (via the #uxchat Twitter hashtag) where you can rub virtual shoulders with some of the…
March 26 | Benchmarking Mini-series Part #1: Proving Value & Quantifying the Impact of UX Research through Benchmarking
Join UserZoom’s Senior Director of UX Research, Dana Bishop, in a webinar covering how quantifying the impact of UX research through benchmarking can help prove the value of research, tie user experience to business objectives and engage stakeholders.
April 2 | Benchmarking Mini-series Part #2: Conducting Quick, Cost-Effective UX Benchmarking at Scale featuring UserZoom’s Scorecard Program
Join UserZoom’s Senior Director of UX Research, Dana Bishop, as she covers planning and conducting UX benchmarking collecting and tracking data with Scorecards, utilizing UserZoom’s UX Scorecard program, qxScore, plus, 10 expert benchmarking tips from Sr. Director of UX Researcher