Simple, Secure and Scalable Moderated Research [On-demand Webinar]
Watch our webinar, where our Product team will update you with the details of our new remote moderates testing solution, and demonstrate how you can use your new virtual lab to get the user insights that power great experiences.
The UX of recruitment: how to improve the user journey for job applicants
With coronavirus-related redundancies and a recession looming, many more people will be applying for jobs than usual and under very heightened circumstances, so everyone needs the application experience to be as optimal as possible, for both recruiters and applicants Here’s some guidance on how to…
“We need to empower people to make good decisions” Marie Pitcherella & Victoria Walters on building a UX research practice at Frontline Education
We recently talked to Marie and Victoria about the role of UX within the company, how a background in design informs research, and how to set up successful onboarding program for our all-in-one UX solution.
Five experts on communicating user research results rapidly and effectively
Once a user research project has kicked off, there will be executives and senior stakeholders in your organization who are keen on seeing results as soon as possible. This should be done cautiously, like a balancing act. Sharing some interesting results part-way through with regular…
How to optimize Interactive Voice Response (IVR) design with user research
In this practical guide we’ll show you how to improve the user experience of your Interactive Voice Response (IVR) system by using common user research methods. Traditional information architecture testing has been used to test menus on websites and apps. These types of studies usually…
Talk Executive To Me: A guide to getting stakeholders to buy into UX [ebook]
If you’re struggling to get UX investment because of executives who don’t see the value it brings to them personally, this ebook is your secret weapon.
Good UX needs big data: how Master Data Management (MDM) can syphon your data-lake to fuel AI
Despite the rise of artificial intelligence (AI), robotic software is yet to be able to think creatively or perform quality assurance on themselves, which can negatively affect a user’s interaction with your product or service. Good data in means a good user experience out, so…
How to optimize the UX of webinars
According to Search Engine Journal 91% of B2B professionals say webinars are their top learning format, but as we’re currently drowning in webinar invites, it’s really important to ensure they’re not run the same way as traditional in-person training and don’t feel like a chore….
Mobile first, but what should you design for second? The changing landscape of device usage
It’s been 10 years since Google first announced mobile would be overtaking any other form of internet use (and they were right), but there’s still a battle being waged between traditional computers and their more portable equivalents. And that ongoing fracas has taken an unexpected…