Enterprise-grade security and reliability


Built for the Enterprise

UserZoom is purposefully built for the enterprise, which includes the toughest data security standards and placing top priority on protecting your data. Our platform is designed with data security in mind and incorporates multiple safeguards to prohibit Personally Identifiable Information (PII). We conduct biannual security audits, OWASP Top 10 and penetration tests via our highly-recognized global security partner.

We are extremely serious about your security


Your data is secure with us

We utilize some of the most advanced technology for Internet security available today. UserZoom is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Our server is secured by advanced 128-bit SSL encryption.

Private information

We do not collect personally identifiable information about participants except when participants specifically provide this information on a voluntary basis. We will make every effort to ensure that whatever information participants provide is maintained in a secure environment.

Permissions for your projects

You can give anyone permission to access any project, or keep anyone from seeing any project. During the account setup process we will define your settings with you.

Accelerated Time to Insights

Data is backed up nightly and written to multiple disks instantly. We can perform a full backup recovery in the event of a system‐wide emergency. Our hardware is also fully redundant, so even if one disk or server fails, nothing will be lost and the system will not go down. Our uptime is over 99%.

We are the UX Insights Company.