PROFESSIONAL SERVICES

Scale your research with our UX experts

Your strategic partner for all things UX

User Onboarding & Training

We enable your team with world-class onboarding and training to ensure you're set up for success, every step of the way.

UX Strategy

We partner with you to develop your UX strategy based on your research goals and objectives.

UX Research

We can handle every aspect of your studies–from planning, study building, participant recruitment, and data collection to analysis & insight reporting.

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Highly Experienced Team

The UserZoom Professional Services team is an extension of your internal UX team.

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Our team has quadrupled in size over the last year to over 20 researchers globally

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Team includes Senior-Level Researchers with PHDs, published books and peer reviewed articles under their belts

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200+ years of combined experience in the UX / CX space working for top companies

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International researchers with diverse backgrounds

Comprehensive Research Offerings

UserZoom’s Professional UX Research Services complement your UserZoom subscription and help you liberate actionable insights fast at any stage of the product lifecycle.

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24/7 Support

One of the most appreciated aspects of our brand value proposition is the outstanding support we offer on top of the access to our cutting-edge technology. We’re here to help you at every step of the way.

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Multilingual team offering premier support

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Submit a ticket, chat with an agent online or simply give us a call

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Extend Your Team With Ours

End-to-End Services

Our Professional Services team can handle every aspect of your studies – from planning, study building, participant recruitment, and data collection to analysis & insight reporting.

Tailored to Fit Your Needs

No two clients have the exact same needs. We partner with you to understand your specific research goals and work with you to develop studies and deliver insights.

Robust Recruitment Capabilities

We will find representative users of your target audience, create a screener and then handle redirects, quotas and incentives.

Accelerated Time to Insights

We understand the needs of an agile workflow. Let us do the heavy-lifting, so you can focus on liberating insights.

Featured Researcher: Dana Bishop

Senior Director, UX Research at UserZoom

Dana's career in UX Research spans more than 20 years.

Dana was an early adopter of online research platforms, starting back in 1999, and in the nearly two decades since, has run hundreds of remote unmoderated UX studies.

Her primary area of focus for the past 15 years has been competitive research and benchmarking, and has notably run benchmarking studies in many industries including: Financial Services, Insurance, Travel, Retail, Automotive, and Tech.

Dana recently presented in the webinar Competitive UX Benchmarking: How Four Healthcare Insurance Sites Scored Across the Board

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We are the UX Insights Company.

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