USERZOOM’S SYSTEM REQUIREMENTS
Requirements for the UserZoom Manager and for being a Study Participant
Requirements to use the UserZoom tool
Operating System
| Microsoft | Mac | Linux |
|---|---|---|
| XP / Vista / W7 / W8 / W10 | MacOS X10.4+ | Linux x86_64 |
Browser
| IE | Edge | Chrome | Firefox | Safari |
|---|---|---|---|---|
| IE 11 | Latest versions | Latest versions | Latest versions | 6.1.x+ |
All browsers must have javascript, flash and cookies enabled as well as an SSL 256-bit encryption available.
Heatmaps are not available for Safari or Firefox.
Screen Resolution
By default, the minimum screen resolution to use Manager is 1280x1024. However, to comfortably use the following areas below, the minimum recommended screen resolution is 1920x1080:
- Creation and analysis of Screenshot Click Testing questions and Click Test tasks.
- Creation and analysis of Tree Testing questions and Tree Test tasks.
- Creation and analysis of Card Sorting tasks.
- Look & Feel edition.
- Analysis of Clickstreams.
- Analysis of Heatmaps.
- Cutting images when uploading them to the Multimedia Center
Internet Connection
DSL or faster.
Firewall
Firewalls may prevent you from accessing the UserZoom Manager. If this is the case, contact your IT department for assistance.
Requirements to participate in a UserZoom study
This article details the supported browsers and operating systems when participating in a UserZoom study. Unsupported ones might still be able to enter and successfully complete studies but UserZoom does not guarantee the same level of quality, stability and consistency.
Using a desktop device
Operating systems (all project types)
- Microsoft: Windows XP or later.
- Apple: MacOS X 10.4 (Tiger) or later.
- Linux: Most distributions, latest versions.
Browsers
All browsers must have javascript and cookies enabled and SSL with 256-bit encryption available. The minimum browser resolution supported is 1280x800.
| Project Type | Internet Explorer | Microsoft Edge | Chrome | Firefox | Safari |
|---|---|---|---|---|---|
| Moderated Study |  | | Latest versions | Latest versions | |
| Basic Usability Test | | | Latest versions | Latest versions | |
| Advanced UX Research | 11+ | Latest versions (no tracking) | Latest versions | Latest versions | Latest versions (no tracking) |
| Advanced UX Research (Desktop Recording) | | | Latest versions | | |
| Survey | 11+ | Latest versions | Latest versions | Latest versions | Latest versions |
| Live Intercept | 11+ | Latest versions (no tracking) | Latest versions | Latest versions | Latest versions (no tracking) |
| Card Sort | 11+ | Latest versions | Latest versions | Latest versions | Latest versions |
| Tree Test | 11+ | Latest versions | Latest versions | Latest versions | Latest versions |
| Click test | 11+ | Latest versions | Latest versions | Latest versions | Latest versions |
Using a mobile device
When testing websites
Operating systems
| Project Type | iOS | Android |
|---|---|---|
| Moderated Study | | |
| Basic Usability Test | 9+ | 4.2+ |
| Advanced UX Research | 9+ | 4.2+ |
| Survey | 8+ | 4.1+ |
| Live Intercept | 4.2+ | 1.6+ |
| Card Sort (tablets only) | 6+ | 4.1+ |
| Tree Test | 6+ | 4.1+ |
| Click Test | 6+ | 4.1+ |
Browsers (all project types)
All browsers must have javascript and cookies enabled and SSL with 256-bit encryption available.
- iOS: Safari for iOS.
- Android: Chrome or Android default browser.
When testing apps
Operating systems (all project types)
- iOS: 8+
- Android: 4.4+
Internet Connection
Internet connection is required.
UserZoom cannot guarantee that every single participant invited may be able to participate successfully due to the fact that different participants may have many different PC configurations. However, UserZoom team continuously strives to improve the technology in order to collect data from as many participants as possible.
