Requirements for the UserZoom Manager and for being a Study Participant.
XP / Vista / W7 / W8 / W10
IE / Edge
IE 11 / Latest versions
ActiveX (IE) or an Extension (Chrome) must be installed to view Heatmaps.
Heatmaps are not available for Safari or Firefox.
By default, the minimum screen resolution to use Manager is 1280x1024. However, to comfortably use the following areas below, the minimum recommended screen resolution is 1920x1080:
DSL or faster.
Firewalls may prevent you from accessing the UserZoom Manager. If this is the case, contact your IT department for assistance.
Requirements to participate in a UserZoom study
This article details the supported browsers and operating systems when participating in a UserZoom study. Unsupported ones might still be able to enter and successfully complete studies but UserZoom does not guarantee the same level of quality, stability and consistency.
Operating systems (all project types)
Moderated Studies are not yet compatible with Linux.
UserZoom exclusively supports official mobile devices, excluding rooted or jailbroken devices.
Moderated studies and Advanced UX Research studies with Desktop recording are specifically designed for desktop and therefore can not be taken from mobile devices.
Internet connection is required.
UserZoom cannot guarantee that every single participant invited may be able to participate successfully due to the fact that different participants may have many different PC configurations. However, UserZoom team continuously strives to improve the technology in order to collect data from as many participants as possible.