ActiveX (IE) or an Extension (Chrome) must be installed to view Heatmaps.
All browsers must have javascript, flash and cookies enabled as well as an SSL 256-bit encryption available.
Heatmaps are not available for Safari or Firefox.

Screen Resolution

By default, the minimum screen resolution to use Manager is 1280x1024. However, to comfortably use the following areas below, the minimum recommended screen resolution is 1920x1080:

• Creation and analysis of Screenshot Click Testing questions and Click Test tasks.
• Creation and analysis of Tree Testing questions and Tree Test tasks.
• Creation and analysis of Card Sorting tasks.
• Look & Feel edition.
• Analysis of Clickstreams.
• Analysis of Heatmaps.
• Cutting images when uploading them to the Multimedia Center

Internet Connection

DSL or faster.

Firewall

Firewalls may prevent you from accessing the UserZoom Manager. If this is the case, contact your IT department for assistance.

Requirements to participate in a UserZoom study

This article details the supported browsers and operating systems when participating in a UserZoom study. Unsupported ones might still be able to enter and successfully complete studies but UserZoom does not guarantee the same level of quality, stability and consistency.

Using a desktop device

Operating systems (all project types)

• Microsoft: Windows XP or later.
• Apple: MacOS X 10.4 (Tiger) or later.
• Linux: Most distributions, latest versions.

Moderated Studies are not yet compatible with Linux.

Browsers

All browsers must have javascript and cookies enabled and SSL with 256-bit encryption available. The minimum browser resolution supported is 1280x800.

Using a mobile device

UserZoom exclusively supports official mobile devices, excluding rooted or jailbroken devices.

When testing websites

Operating systems

Browsers (all project types)

All browsers must have javascript and cookies enabled and SSL with 256-bit encryption available.

• iOS: Safari for iOS.
• Android: Chrome or Android default browser.

Moderated studies and Advanced UX Research studies with Desktop recording are specifically designed for desktop and therefore can not be taken from mobile devices.

When testing apps

Operating systems (all project types)

• iOS: 8+
• Android: 4.4+

Internet Connection

Internet connection is required.

UserZoom cannot guarantee that every single participant invited may be able to participate successfully due to the fact that different participants may have many different PC configurations. However, UserZoom team continuously strives to improve the technology in order to collect data from as many participants as possible.